11. Special Local Service Information
The following clauses apply in the designated countries/territories only.
a. Australia
ASUS products come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You can find more information about the Australian Consumer Law on the ACCC website: www.accc.
gov.au (see under For Consumers tab).
ASUSTeK Computer Inc. offers this Warranty in conjunction with any guarantees imposed by the
Australian Consumer Law.
ASUS Service Centre Contact Information
Australia
Service Hour
09:00-18:00, Mon. ~ Fri., excluding public holiday
Technical Support 1300-2787-88
Website
www.asus.com.au
Address
Sydney
Unit 12a, Gateway Business Park 63-79 Parramatta Rd, Silverwater NSW
2128
Melbourne
Suite K114, Port IT, 63 - 85 Turner Street, Port Melbourne, VIC 3207
Brisbane
Unit 3, 544 Kessels Rd, Macgregor, QLD 4109
Perth
Shop 7, 11-13 Marchant Way, Morley, WA 6062
New Zealand
Service Hour
09:00-18:00 Mon. ~ Fri., excluding public holiday
Technical Support 0800-278-788
Website
www.asus.co.nz
Address
Ground Floor, 60 Hugo Johnston Drive, Penrose, Auckland, New Zealand
Procedure for making a warranty claim
(a) To make a claim You can do one of the following things:
• Contact our Call Centre by telephone on 1300 278 788; or
• V isit Your retailer (place of purchase) and lodge the claim personally with retail staff; or
• V isit Your local ASUS Service Centre (details of locations provided below), and lodge the claim
personally with ASUS Service Centre staff.
(b) When You lodge Your claim You should provide a full description of the Product and the reason for
the claim.
ASUS Service Australia Pty Ltd
Tech Master Ltd (Authorised Service Partner)