Problems And Solutions; No Sound Is Perceived; Intermittent Sound; Reduced Or Distorted Sound - Saphyr SP Manual De Usuario

2 – PROBLEMS AND SOLUTIONS
- The Saphyr® behind-the-ear processor requires numerous settings to achieve the best sound
quality. Checking the settings at least once a year is recommended to ensure the implant
system is working properly. For young children, parents and teachers are advised to monitor
the behavior of the child when they are using the processor. If pain or odd sensations are felt
during use, immediately disconnect the antenna and call your implantation center.
- Using the various testing tools and following the recommendations below will help you solve
most problems. If the problem persists, we recommend that you contact your implantation
center, local distributor, or the Neurelec customer service department.

No sound is perceived

1 - Check that the antenna wire is properly connected, that the battery compartment is closed,
and that the position of the selector wheel is set to the correct position
2 - Change both batteries
3 - Check the microphone quality using the earphones
4 - Use the tester to check that the antenna wire and the antenna are working properly
5 - Replace the antenna wire or the antenna
6 - Contact your implantation center, local distributor, or the Neurelec customer service
department

Intermittent sound

1 - Check that the selector wheel position and the program selected are appropriate for
the listening conditions
2 - Change both batteries
3 - Make sure the maintenance recommendations have been followed
4 - Use the tester to check the condition of the antenna wire and the antenna
5 - Contact your implantation center, local distributor, or the Neurelec customer service
department

Reduced or distorted sound

1 - Check that the selector wheel position and the program selected are appropriate for
the listening conditions
2 - Try another program
3 - Change both batteries
4 - Check the microphone quality using the earphones
5 - Contact your implantation center, local distributor, or the Neurelec customer service
department
Insufficient battery life (<2 days)
1 - Change both batteries
2 - Check the type of battery used
3 - Make sure the maintenance recommendations have been followed (see page 15)
4 - Contact your implantation center, local distributor, or the Neurelec customer service
department
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