number or to send an e-mail to customer service to request a CRA number, go to
www.dell.com/contact, or see "Contacting Dell" or "Getting Help" in your customer
documentation.
You must ship the product to Dell within 5 days of the date that Dell issues the Credit Return
Authorization number, as follows:
•
Ship back all products you are seeking to return to Dell and for which you received a CRA
number. For partial returns, your credit may be less than the invoice or individual
component price due to bundled or promotional pricing or any unadvertised discounts or
concessions.
•
Return the products in their original packaging, in as-new condition, along with any
media, documentation, and any other items that were included in your original shipment.
•
Ship the product at your expense, and insure the shipment or accept the risk of loss or
damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less
shipping and handling and any applicable restocking fees subject to this policy.
NOTE:
Before you return the product to Dell, make sure to back up any data on the hard
drive(s) and on any other storage device in the product. Remove any and all confidential,
proprietary and personal information, as well as removable media, such as floppy disks, CDs,
and PC Cards. Dell is not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media that may be included
with your return.
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only)
Dell-branded hardware products purchased in Canada come with either a 1-year, 2-year, 3-year, or
4-year limited hardware warranty depending on the product purchased. To determine which
warranty came with your hardware product(s), see your invoice.
What is covered by this limited warranty?
This limited hardware warranty covers defects in materials and workmanship in your-our end-
user customer's-Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the software
•
Non-Dell-branded and Solution Provider Direct products and accessories
•
Dell-branded consumable products (lamp bulbs for Dell-branded projectors, toner and ink
cartridges for Dell-branded printers, batteries, and tape media)
•
Problems that result from:
18
Product Information Guide