Upgrading The 3G4000W Firmware Remotely; Setup And Troubleshooting; Understanding Signal Strength Indications - Johnson Controls tyco 3G4000W Manual

Upgrading the 3G4000W firmware remotely

About this task: Only DLS operators can update the 3G4000W firmware. To perform a remote
upgrade of the 3G4000W firmware, complete the following steps:
Click Retrieve List of Available Firmware Files. This retrieves a list of any available firmware
1.
files from the server.
Click the Download button to download the options for communication to the module.
2.
3. Select the Allow Firmware Update Over Cellular check box.
4. Review and accept the remote firmware upgrade terms and conditions.

Setup and troubleshooting

Powering up the 3G4000W – When powering up the 3G4000W cellular communicator, always
connect the battery first before connecting primary DC power using the transformer if a battery is
intended to be used.
Primary Communicator Wiring – R-1 or T-1 of the 3G4000W should be connected to the Ring or
Tip terminals on the control panel. If using a battery, plug the battery into the terminal labelled
BAT, and connect the DC transformer to the DC + and - input terminals.
Backup Communicator Wiring – Connect the incoming phone line to the Ring or Tip terminals on
the 3G4000W, the Ring or Tip terminals on the control panel to R-1 or T-1 on the 3G4000W, and R-1
or T-1 of the control panel to the phones installed in the location. If using a battery, plug the battery
into the terminal labelled BAT, and connect the DC transformer to the DC + and - input terminals.
SIM Card – For best practice, activate the SIM card 24 hours before arriving on site to ensure it has
been fully provisioned by the SIM card provider before attempting to complete the installation. The
3G4000W communicator shows signal strength with an inactive SIM card, however it indicates the
signal strength of any 3G network, regardless of whether or not the network is compatible with the
SIM. The SIM must be active to ensure the displayed signal strength relates to the wireless network
provider that the SIM belongs to.
Panel Programming – The control panel must be programmed to communicate using Contact ID
or SIA reporting formats, with appropriate call directions and reporting codes selected for the site.
The panel must also be configured for DTMF dialing.
Testing Communications – When the 3G4000W communicator transmits a signal for the control
panel, or for an internal transmission such as a trouble or zone input violation, the blue light will
flash once when the signal is transmitted and two times when a kissoff signal from the central
station receiver is received.

Understanding signal strength indications

Table 13: Signal strength LED status
Signal strength LED status CSQ
Both RSSI LEDs on
Top LED flashing, bottom
LED on
Top LED off, bottom LED on
36
14+
11-13
7-10
3G4000W 3G (HSPA) WIRELESS ALARM COMMUNICATOR INSTALLATION MANUAL 5.0
Signal strength status What it means
Excellent Signal
Strength
Good Signal Strength
3G4000W
communicator can be
installed in the current
mounting location