International Warranty; Warranty Procedure; Conditions To Void Warranty; Items Not Covered By Warranty - Johnson Controls tyco 3G4000W Manual

International Warranty

The warranty for international customers is the same as for any customer within Canada and the
United States, with the exception that Digital Security Controls shall not be responsible for any
customs fees, taxes, or VAT that may be due.

Warranty Procedure

To obtain service under this warranty, please return the item(s) in question to the point of
purchase. All authorized distributors and dealers have a warranty program. Anyone returning
goods to Digital Security Controls must first obtain an authorization number. Digital Security
Controls will not accept any shipment whatsoever for which prior authorization has not been
obtained.

Conditions to Void Warranty

This warranty applies only to defects in parts and workmanship relating to normal use. It does not
cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or lightning;
• damage due to causes beyond the control of Digital Security Controls such as excessive voltage,
mechanical shock or water damage;
• damage caused by unauthorized attachment, alterations, modifications or foreign objects;
• damage caused by peripherals (unless such peripherals were supplied by Digital Security
Controls);
• defects caused by failure to provide a suitable installation environment for the products;
• damage caused by use of the products for purposes other than those for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper application of the products.

Items Not Covered by Warranty

In addition to the items which void the Warranty, the following items shall not be covered by
Warranty: (i) freight cost to the repair centre; (ii) products which are not identified with DSC's
product label and lot number or serial number; (iii) products disassembled or repaired in such
a manner as to adversely affect performance or prevent adequate inspection or testing to verify
any warranty claim. Access cards or tags returned for replacement under warranty will be credited
or replaced at DSC's option. Products not covered by this warranty, or otherwise out of warranty
due to age, misuse, or damage shall be evaluated, and a repair estimate shall be provided. No
repair work will be performed until a valid purchase order is received from the Customer and a
Return Merchandise Authorisation number (RMA) is issued by DSC's Customer Service. Digital
Security Controls' liability for failure to repair the product under this warranty after a reasonable
number of attempts will be limited to a replacement of the product, as the exclusive remedy
for breach of warranty. Under no circumstances shall Digital Security Controls be liable for any
special, incidental, or consequential damages based upon breach of warranty, breach of contract,
negligence, strict liability, or any other legal theory. Such damages include, but are not limited to,
loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute
or replacement equipment, facilities or services, down time, purchaser's time, the claims of third
parties, including customers, and injury to property. The laws of some jurisdictions limit or do
3G4000W 3G (HSPA) WIRELESS ALARM COMMUNICATOR INSTALLATION MANUAL 5.0 49