Troubleshooting / Quick Reference Guide
Synergy Diagnostics
Table 8-2. Synergy Diagnostics
Ecode/Active
Alarm
1048 VSCF Overload RED
1049 VSCF Overload RED
1051 VSCF High
YELLOW
Battery
1052 VSCF DC
RED
Overvoltage
1053 VSCF Gate
RED
Fault
1054 VSCF IGBT
RED
Overtemp.
1055 VSCF Phase
RED
Error
1056 VSCF
RED
Undervoltage
34
LED
Problem
Unit shuts down
during operation.
Unit shuts down
during operation.
Yellow LED
illuminated in any
state.
Unit shuts down
during operation.
Unit shuts down
during operation
or starting.
Unit shuts down
during operation
or starting.
Unit shuts down
during starting.
Unit shuts down
during operation
or starting.
Things to
Check
Check the
Alternator, AVR or wiring is damaged.
LEDs/Screen
Contact Independent Authorized Servicing Dealer.
for alarms.
Check the
Generator output is shorted or severely overloaded.
LEDs/Screen
Identify and clear the overload, and then restart.
for alarms.
Check the
Voltage supply to the AVR is high. If an external battery
LEDs/Screen
charger is in use, contact installing dealer to correct
for alarms.
installation. If an external battery charger is NOT in use,
contact Independent Authorized Servicing Dealer.
Check the
Probable causes are:
LEDs/Screen
1) The generator was temporarily overloaded.
for alarms.
2) The output was temporarily shorted. Try to restart the
unit.
Check the
AVR is damaged. Contact Independent Authorized
LEDs/Screen
Servicing Dealer.
for alarms.
Check the
Probable causes are:
LEDs/Screen
1) Replace AVR filter. Inspect fan.
for alarms.
2) Intake or exhaust air path is blocked. Check intake and
exhaust.
3) The BIG fan is not running (only runs when the engine
is running). KEEP FINGERS AWAY FROM FAN
HOUSING- PERSONAL INJURY CAN OCCUR IF FAN IS
RUNNING. Contact Independent Authorized Servicing
Dealer.
4) Air leak in AVR enclosure. Contact Independent
Authorized Servicing Dealer.
5) Engine running too hot. Inspect air intake and exhaust.
6) Ambient temperature has risen above 60º F (15.5°C).
Derate the generator output per specifications.
Check the
An incorrect voltage and frequency has been detected
LEDs/Screen
during starting. Probable causes are:
for alarms.
1) Alternator damage. Contact Independent Authorized
Servicing Dealer.
2) Generator has started into a severe load. Manually
operate transfer switch back to utility position and try to
restart unit. If problem persists, remove load and attempt
to restart unit again.
3) The engine may not be reaching its prescribed speed.
Proceed as follows:
•
Verify stepper motor is moving and linkage is free.
•
Verify stepper motor is plugged in.
•
Verify gas pressure is within specified limits.
Check the
The generator output voltage is too low. Probable causes
LEDs/Screen
are:
for alarms.
1) The load is too large. Remove load and attempt to
restart unit.
2) Alternator or AVR damage. Contact Independent
Authorized Servicing Dealer.
Owner's Manual for 60 Hz Synergy Generator™
Possible Causes/Solution