TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not, please
contact the Customer Care Centre or visit our website at www.sportdog.com.
My dog is not responding
when I press a button.
The Collar Receiver will not
turn on.
The Collar Receiver is not
responding to the Remote
Transmitter.
TEST LIGHT TOOL INSTRUCTIONS
1. Turn the Collar Receiver on.
2. Hold the Test Light Tool contacts to the Contact Points.
3. Press a Stimulation Button on the Remote Transmitter.
4. The Test Light will flash.
NOTE: At higher Static Stimulation Levels, the Test Light will flash brighter.
5. Turn the Collar Receiver off.
Save the Test Light Tool for future testing.
NOTE: If the Test Light does not flash, recharge the battery and re-test. If the Test Light
still does not flash, contact the Customer Care Centre.
•
Check to see if the Collar Receiver has been turned on and the Indicator
Light is flashing.
•
If your range has reduced from the first time you used it, please check to see if the
battery is low in either the Remote Transmitter or Collar Receiver.
•
Many factors can impact the range you have with the SportTrainer®
SD-1225E. For a list of these factors, please refer to "How the System Works".
•
You can verify the Collar Receiver is delivering static stimulation to your dog by
placing the Test Light Tool, enclosed in your kit, on the Collar Receiver. Please refer to
the "Test Light Tool Instructions" section for details.
•
Increase the Intensity Dial. Refer to "Find the Best Intensity Level for Your Dog" for
more information.
•
Increase the Static Stimulation Range. Refer to "Change Static Stimulation Ranges"
for more information.
•
Make sure the Collar Receiver's Contact Points are placed snugly against your dog's
skin. Refer to "Fit the Collar Receiver" for more information.
•
You may need to switch to the longer Contact Points included with your system or trim
the hair beneath the Contact Points.
•
If you notice your operating time is significantly reduced from the original time, your
Collar Receiver battery needs to be replaced. Contact the Customer Care Centre to
purchase a new one.
•
Make sure the Collar Receiver has been charged. The Collar Receiver will charge
in 2 hours.
•
Make sure the Remote Transmitter has been charged. The Remote Transmitter will
charge in 2 hours.
•
Verify the Collar Receiver has been turned on and the Indicator Light is flashing. Refer
to "To Turn the Collar Receiver On".
•
Refer to "Match the Collar Receiver and Remote Transmitter".
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