Clean The Swivel Wheel; Troubleshooting - EUFY RoboVac G20 Manual Del Usuario

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed.
Wheel
Axle
1 Remove the swivel wheel.
2
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
3
Reinstall the wheel and push in until it clicks into place.
Do not clean the swivel wheel with water.
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Troubleshooting

The solutions below are for general questions. If your problem persists, visit
www.eufylife.com, go to EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
• Make sure the main power switch is in the ON position.
RoboVac cannot be • Make sure the battery is fully charged.
activated.
• If you still have trouble, turn off the main power switch
and then turn it back on.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power switch,
RoboVac stops
wait for 2 seconds, and then turn it back on.
working suddenly.
• Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the "Voice Alert" section in
this manual.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• Make sure the scheduled time has been set correctly.
Check if the time zone in the EufyHome app is consistent
with that on your mobile device.
You cannot schedule
cleanings.
• Check if RoboVac's power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac is
powered on without Internet access, cleaning schedules
will not synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
Suction power is weak.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
• Check if the indicator on the Charging Base lights up. If
not, reconnect the adapter with the Charging Base and
try a new power outlet. If the problem persists, contact
the eufy service center to repair or replace the Charging
RoboVac cannot be
Base.
charged.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
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