Warranty - Biochef Aurora Manual De Usuario

BIOCHEF AURORA VACUUM BLENDER WARRANTY
VITALITY 4 LIFE IS THE GLOBAL DISTRIBUTOR AND WARRANTY PROVIDER OF BIOCHEF. WARRANTY REGISTRATION AND
CLAIMS ARE HANDLED BY YOUR LOCAL VITALITY 4 LIFE SUPPORT CENTRE, DETAILS ON INSIDE BACK COVER.
PLEASE REGISTER YOUR WARRANTY ONLINE AT WARRANTY.VITALITY4LIFE.COM WITHIN 30 DAYS OF PURCHASE.
EN
LODGING A WARRANTY CLAIM
Should you experience any issues with your product, please
follow these steps to lodge a warranty claim:
1. Contact your local Vitality 4 Life Service Centre with the
following details:
– Your warranty details including name, email and phone
number
– Product name and model number
– Product serial number, found on the rating label of the
product
– Explanation of how the damage occurred
– Photos of the damage or issue is highly beneficial to
expediting your claim
2. VVitality 4 Life will assess your claim and respond within
24-48 hours.
3. In the event the product is required to be sent to the Service
Centre, the customer is liable for all packing, freight and
insurance costs for transit of the product to Vitality 4 Life.
Subject to the applicable consumer laws in your jurisdiction.
4. If the product, or one of its parts, qualifies for replacement
or service within the 30-Day period after date of purchase,
Vitality 4 Life will arrange the shipping at no cost to you.
5. Any product sent to a Vitality 4 Life Service Centre must
include a Return Authorization Form. Failure to include this
form may result in the product being rejected from our
warehouse or a delayed service time.
6. Vitality 4 Life will contact you with a quote prior to
undertaking any service work outside of the warranty
coverage.
7. Typical turn-around times to address warranty claims can be
between 10-14 business days, plus shipping, depending on
location and type of damage or warranty claim.
TERMS OF PRODUCT WARRANTY COVERAGE
Vitality 4 Life provides the Product Warranty coverage as further
described below and limited to the terms and conditions hereof:
1. If the Product exhibits a defect while in normal domestic
use, within the warranty period; we will, at our option, either
repair or replace the Product or defective part free of charge.
The product must be delivered by insured mail, in proper
packaging to your Service Centre as indicated on the back of
the manual as a condition to any warranty service obligation.
2. n the event that the warranty period for a product has
expired, or if a Product does not qualify for warranty service,
repair or replacement, consumers may still buy replacement
parts or have products repaired by one of Vitality 4 Life's
Service Centres. Please contact Vitality 4 Life for further
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WARRANTY PERIOD: 2 YEARS
information.
3. Do not send the product back to the Service Centre without a
Return Authorization Form.
4. In no event shall our liability exceed the retail value of the
product. We make no warranty with respect to parts, from a
source other than Vitality 4 Life.
5. In the event that warranty parts or products are provided,
the customer must cover the related shipping costs to
receive goods.
6. All exchanged or substitute parts and products replaced
under warranty service will become the property of Vitality
4 Life. Repaired or replaced products or parts thereof will
be warranted by Vitality 4 Life for the balance of the original
warranty period.
7. (Australia only) Our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the Product, not caused
by direct defect in factory workmanship or materials.
2. Damage due to abuse, mishandling, alteration, misuse,
commercial service, tampering, accident, failure to follow
care, operating and handling provisions indicated in the
instructions.
3. Damage caused by parts or service not authorized or
performed by Vitality 4 Life.
4. "Normal" wear and tear that naturally and inevitably occurs
as a result of normal use or aging.
5. Some states do not allow the exclusion or limitation of
incidental or consequential damages. Therefore, the above
limitations may not apply to you in the case of damage
in shipment. If the Product was damaged in shipment:
Immediately report this type of damage to the parcel carrier
and have them file an inspection report to contact the
distributor from whom you purchased the Product for further
instructions.
6. You have rights and benefits under the consumer laws
in your jurisdiction. Without detracting from these rights
or benefits, Vitality 4 Life excludes all liability in respect
of this product for any other loss which is not reasonably
foreseeable from a failure of this product, which may include
liability for negligence, loss of expenditure associated with
the product and loss of enjoyment.