Error Code - Shark AI360 ROBOT Manual De Instrucciones

USING THE SHARK AI 360 ROBOT
Please visit sharkclean.eu for answers to all your app questions.
USING THE SHARKCLEAN APP AND VOICE CONTROLS
Get the most out of your Shark AI Robot with these app features:
• Recharge and Resume
Enable this feature to handle
multi-room cleaning in larger
homes. The robot will return
to the base, recharge, and
Dining Room
Kitchen
Living Room om can pick up where it left off.
• UltraClean Mode: Targeted
deep cleaning for a specific
room, high-traffic zone or
single spot.
• No-Go Zones
Use the no-go zones in the
app to keep your robot out
of the areas you would like it
to avoid.
Search for SharkClean in the app store and download the app to your smartphone.
WI-FI TROUBLESHOOTING
• To use the app, your phone must be connected to
a 2.4 GHz network. The app will only work on a
2.4 GHz network.
• Typical home Wi-Fi networks support both 2.4 GHz
and 5 GHz.
• Do not use a VPN or a proxy server.
• DO NOT use Wi-Fi repeaters to connect your robot.
• If you cannot connect, visit sharkclean.eu.

ERROR CODE

! (RED) + Wi-Fi indicator (RED Flashing)
! (Flashing red) + Wi-Fi (RED)
! + Wi-Fi (Flashing RED at the same time)
sha rkcl e a n.eu
• Scheduling
Set up whole-home
cleanings for any time,
any day.
• Control From Anywhere
Wherever you are, you're
in control of your robot.
• Cleaning Reports
Each time your robot cleans,
your app will generate a
cleaning report.
STILL CAN'T CONNECT?
Restart your phone
Turn off phone, wait a few minutes, then turn it back
on and connect to Wi-Fi.
Reboot your robot
• Make sure the power switch on the back of the
BASE is in the ON position.
• Take robot off base and press and hold the
CLEAN button on the robot for 12 seconds to
turn off power. Place the robot back on the base
to power back on.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
PROBLEM
Wrong password for Wi-Fi
SSID cannot be found, try connecting again
Cannot connect to Wi-Fi
WI-FI TROUBLESHOOTING
What should I do if my Wi-Fi randomly disconnects?
Turn OFF the robot, by pressing and holding the CLEAN button for 5-7 seconds. Wait 10 seconds, then turn the
robot power back on by pressing and holding the CLEAN button for 5-7 seconds. Turn off your phone. Wait
30 seconds, then turn your phone back on. Open Wi-Fi settings on your phone, find the Shark network, and
select Forget Network. Reopen SharkClean app and retry the connection process. It is normal for your robot
to temporarily lose connectivity when it goes under furniture or moves far from your router. Your Shark® robot
will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it off, wait 10 seconds, power the
robot back on, and place it back on the base.
What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In
your phone's network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your
home network. Make sure to use the correct password. If you were able to connect to your home network,
proceed to the app setup process. We recommend that you use the eye icon when entering your password to
make sure it is correct. Turn off your router and wait 30 seconds. Turn your router back on. Check to make sure
your 2.4 GHz network is visible in your phone settings. Turn off the robot, then wait 10 seconds. Turn the robot
back on and wait for the voice prompt. Hard-close the app and restart the connection process on the robot. If
you cannot locate your Wi-Fi password, please contact your Internet service provider..
What should I do if my username or password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your password
correctly. Select the 'Forgot Password' option on the sign-in page. The automated system will email you a link
to reset your password. If you do not see an email, search your inbox and spam folder for emails from myshark-
ninja@sharkninja.com You can use the "Resend code" option to send the email again.
What should I do if there is an issue resetting password (did not receive the email or token
was invalid)?
Select the 'Forgot Password' option on the sign-in page. The automated system will email you a link to reset
your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com You can use the "Resend code" option to send the email again.
What should I do if my Shark® robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone
for the SharkClean app. Please take the following steps to enable. Go to your phone settings --> Select Privacy
--> Select Local Network --> Toggle Shark Clean on, then try connecting again. Make sure your phone is con-
nected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support
both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username
and password. Ensure your robot is turned on and you hear an audio prompt.
Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned off on the router.
There may be instances where your Shark robot loses connectivity while operating, due to a weak Wi-Fi signal,
or entering a zone that blocks Wi-Fi.
Turn off the robot. Wait 10 seconds, then turn the power back on and wait for the voice prompt. Power off your
phone, wait 30 seconds, and power back on.
Open Wi-Fi settings on your phone, find the Shark network, then select Forget Network. Reopen the
SharkClean app and retry the connection process.
It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from
your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own,
remove the unit from the base. Power the robot off, wait 10 seconds, and place it back on the base.
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