MAINTENANCE
SELF-CLEANING BRUSHROLL
The Anti Hair wrap Brush-roll removes debris over time as it cleans. If some debris remains wrapped around
the brush-roll, continue cleaning to allow the brush-roll to remove it. If some debris remains on the brush-roll
after continued cleaning, follow the steps below to remove it.
To access the brushroll, push up on the tabs on the
brushroll door, then lift off the door.
LIDAR MODULE
!
NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See sharkclean.eu for replacement parts.
sha rkcl e a n.eu
Lift out the brushroll and remove any debris.
Reinstall the brushroll, inserting the flat end first.
Close the brushroll door and press down until both
sides click into place.
Use a dry rag to clear out any debris underneath and
around the LIDAR module. It may be necessary to
use scissors to cut away hair wrap. Clean the module
once a month, or when dirt or debris is visible.
MAINTENANCE
CAUTION: Turn off power before performing any maintenance.
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark® AI 360 ROBOT, see the error code
chart below:
ERROR CODE
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (RED) + ! (RED) alternating
CLEAN (WHITE) + DOCK (RED) + ! (RED)
flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + ! (RED) flashing
DOCK (RED) flashing
CLEAN (RED) + DOCK (WHITE) flashing
CLEAN (RED) + DOCK (RED) flashing
CLEAN (RED) flashing
CLEAN (RED) + DOCK (WHITE) alternating
CLEAN (RED) + DOCK (WHITE) + ! (RED)
flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
DOCK (WHITE) + ! (RED) flashing
DOCK (RED) FLASHING + ! (RED) solid
ERROR
SOLUTION
NUMBER
Side brush is stuck. Remove any debris from around the
2
side brushes so they move freely.
A drive wheel is stuck. Clean the wheels and remove any
2
debris wrapped around the axles so they can move freely.
Blockage in brushroll. Remove any debris from around
2
the brushroll so that it can spin freely.
2
Wheel motor encoder failure. Please visit sharkclean.eu
Blockage in brushroll. Remove any debris from around and
2
inside the brushroll so that it can spin freely.
Suction motor failure. Remove and empty the dust bin,
3
clean the filters, remove the brushroll and brushroll door,
and remove blockages.
Front bumper may be jammed. Clean the bumper and
6
make sure it moves in and out freely.
Cliff sensor error. Move your robot to a new location and
7
clean its cliff sensors.
Robot dust bin needs to be reinstalled. Insert the dust bin
9
until it clicks in place.
Robot may be stuck on an obstacle. Move robot to a new
10
location on a level surface.
Robot is stuck. Move your robot to a new location and
16
make sure the front bumper moves in and out freely.
Robot has encountered an error while booting. Please turn
21
the power off and back on.
Make sure the base indicator light turns blue to confirm
23
your robot is placed on the base correctly.
Battery is critically low and needs recharging. Please
pick up your robot and place it on the base. Make sure
24
the base indicator light turns blue to confirm your robot
is placed on the base correctly.
Robot has encountered an error while charging. Please
24
make sure you are using the correct power cord for the
base.
Blockage in dust bin. Check base and robot dust bin for
26
clogs. Clear any debris and reinstall the dust bin, ensuring
that it clicks into place.
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