Grill produces excess
Grease build-up
or discolored smoke
Hardwood pellet quality Remove moist hardwood pellets from hopper. Follow Care and Maintenance instructions to clean
Burn pot is blocked
Insufficient air intake
for fan
Frequent flare-ups
Cooking temperature
Grease build-up on
cooking components
"ErP" error code
Grill probe wire not
making connection.
ErL error code
Grill fails to perform
start-up cycle
Grill will not stay lit
ErH error code
The unit has
overheated, possibly
due to grease fire or
excess fuel
Err error code with
Lack of fuel, poor fuel
PELLET icon blinking
quality, obstruction in
feed system, jammed
auger
Err error cod with
Igniter is not working
igniter icon blinking
properly, not making a
connection
Igniter failure
Err error code with
Auger not primed
AUGER icon blinking
Auger motor is jammed,
not making connection
Err error code with
Fan is not working
FAN icon blinking
properly, not making a
connection
22
Follow Care and Maintenance instructions.
out. Replace with dry hardwood pellets.
Clear burn pot for moist hardwood pellets. Follow Auger P riming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
Remove access panel (see Electric Wire Diagram for diagram), and check for any damage to the grill
probe wires. Ensure grill probe connectors are firmly connected, and connected correctly, to the control
board.
Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an
obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check
grill probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance
instructions if dirty. Check igniter positioning and that it is heating up properly. In extreme cold, the
grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working
properly. Follow Care and Maintenance instructions if dirty.
Press and hold the button for three seconds to turn the unit off, and allow grill to cool. Follow Care
and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the power button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
Check hopper to check that fuel level is sufficient and replenish if low. Should the quality of hardwood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Remove cooking components from the main barrel. Press the power button to turn the unit on
and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the
burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn
grate, and open to light the pellets. If not operating properly, call Customer Care for assistance or a
replacement part.
Igniter needs to be replaced. Contact Customer Care for replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the feed system If not primed, the igniter will timeout before
the pellets ignite. Follow Auger Priming Procedure .
Remove cooking components from the main barrel. Press the power button to turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the burn pot. If
not operating properly, call Customer Care for assistance or a replacement part.
Check fan. Ensure it is working properly and air intake is not blocked. Remove access panel (see
Electric Wire Diagram for diagram), and check for any damage to the fan wires. Follow Care and
Maintenance instructions if fan blades are dirty.