Freestyle Libre 2 Manual Del Usuario página 118

ART46983-001_rev-A 24-Aug-2022 2:30pm
system components. Customer Service is available at 1-855-632-8658 7 Days a
Week from 8AM to 8PM Eastern Time; excluding holidays.
Troubleshooting
This section lists problems or observations that you may have, the possible
cause(s), and recommended actions.
IMPORTANT: If you are having issues with the App, please keep in mind that
uninstalling the App and/or clearing data will cause you to lose all historical data
and end the Sensor currently in use. Please call Customer Service if you have any
questions. Customer Service is available at 1-855-632-8658 7 Days a Week from
8AM to 8PM Eastern Time; excluding holidays.
Reader Does Not Power On
Problem: Reader does not power on after you press the Home Button or
insert a test strip.
What it may mean: Reader battery is too low.
What to do: Charge the Reader.
OR
What it may mean: Reader is outside of its operating temperature range.
What to do: Move the Reader to a temperature between 50 °F and 113 °F and
then try to power it on.
If the Reader still does not power on after trying these steps, contact Customer
Service. Customer Service is available at 1-855-632-8658 7 Days a Week from
8AM to 8PM Eastern Time; excluding holidays.
Problems at the Sensor Application Site
Problem: The Sensor is not sticking to your skin.
What it may mean: The site is not free of dirt, oil, hair, or sweat.
What to do:
1. Remove the Sensor.