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Idiomas disponibles
Idiomas disponibles
Exchange guarantee for mattresses
It is possible that after several weeks you are still not satisfied with your Auping
mattress(es). In that case, you may utilize the Auping exchange guarantee. The
trade-in guarantee depends on the country or region of purchase. Ask your dealer
EN
whether the trade-in guarantee is valid in your area. This means that the firmness of
the mattress may be changed free of charge. You can claim the exchange
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guarantee up to 90 days after delivery by the Auping shop. Please contact the
Auping shop where you bought the mattress(es). It is only possible to change the
firmness of the mattress(es), not the type. In almost 80% of the cases we change
the core of the mattress, "the interior" of the mattress. From a hygiene standpoint
, the old core will then be recycled. It is not possible to change the core separately
of a few mattress models, these will be recycled completely. Almost 100% of the
mattresses and mattress cores can be reused for new metal, insulation material or
judo mats.
Terms and conditions:
• This guarantee only applies to non-upholstered mattresses or to upholstered
mattresses with the fixation system. The exchange guarantee applies to both
1-person and 2-person mattresses.
• The exchange guarantee does not apply to showroom models.
• The Auping shop is free to charge you call-out charges/transport costs.
Warranty on duvets & pillows
Duvets and pillows are covered by a complete, 2-year warranty. This means that
should there be material or manufacturing defects within 2 years after the invoice
date the complete replacement or repair costs will be refunded. For duvets it also
applies, if the product can no longer be repaired, it will be eligible for a 3 year
additional warranty on the basis of depreciation. In 2 to 3 years after the invoice
date you will receive 75% discount, in 3 to 4 years 50% discount and in 4 to 5 years
25% discount, all calculated on the original purchase value of the first product.
Warranty on bedsteads, accessories & showroom models
Bedsteads and accessories
The standard warranty period for bedsteads and accessories is 5 years.
Warranty for showroom models
We offer a two-year warranty on showroom models, starting from the invoice date
of the consumer.
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