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Problems and Solutions
Unexpected errors in operation are often thought to be malfunctions. If you think there is a
malfunction, check the items below according to the symptoms.
If the abnormality is not resolved even after taking the following measures, please contact your
dealer or Pioneer.
Additionally, please consult with the application software manufacturer regarding any problems
occurring in the application software.
The computer or application does not correctly recognize the device
• Are the Serial ATA interface cable and power connectors connected correctly?
→ Check that the polarity of the cables is correct, and that the cables are properly
connected.
• Is the OS compatible with the device?
→ Use an OS that supports this device. (Windows
• Are you using the supplied application?
→ Use the application included with this device.
Data cannot be recorded/Error occurs during recording
• Is there sufficient space for recording?
• Check that the required application software is installed in the usage environment.
• Check that the operating environment being used meets the specifications for the application
software being used.
• Recording on the disc at the selected speed is not possible.
→ Check that the disc supports the different recording speeds.
→ The speed may drop depending on the condition of the disc.
• Are you using a disc that has been finalized (no more recording is possible)?
• Is the disc correctly inserted with the label side facing up and the recording side facing down?
• Is the disc dirty or scratched?
A recorded disc cannot be read
• Is the disc inserted into the disc tray with the label side facing up?
• Are you using a blank disc?
• Is the disc dirty or scratched?
• Check that the required application software is installed in the usage environment.
• Is the device installed in a flat location?
• The optical components or disc may have condensation on them. Therefore, turn the device
power off for a period of time and wait for it to fully dry before usage.
For other details on how to record on discs, refer to the manual or help screens for the application
software being used.
For more stable disc recording and playback
The operating temperature range for this product is +5 °C to +45 °C. However, recording and
playback at normal temperatures is recommended in order to ensure stable recording as well as
playback on various players and drives.
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11, Windows 10, Windows 8.1)
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BDR-S13E-X
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