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Idiomas disponibles
EN-27
7.3. Customer Service
The AP50MM will prompt a warning message if it detects an abnormal condition or
operation. On screen prompts direct the user to take appropriate corrective actions in
most cases.
If an unspecific error occurs or the AP50MM cannot be turned on, reboot the instrument
by taking a battery out of the battery holder and re-install the battery.
If the AP50MM has been idle for more than two months and cannot be turned on, replace
all four batteries with four new AA alkaline batteries.
A diagnostics page can be launched by press the SYS icon in the main page. The
software version and its associated hash code can be found in the diagnosis page.
Contact Ohaus professionals at pH@Ohaus.com and provide with following
information to ensure high quality technical support.
Items
Contact Name
Phone
Email
Customer Name
Product Number (P/N)
Serial Number (S/N)
Firmware version
Problem Description
If the troubleshooting fails to solve your problem, please contact the technical service
experts of Ohaus, who will provide assistance for you.
• If you need help in the United States, please call toll-free 1-800-526-0659 between
8:00 am and 5:00 pm (USA Eastern Standard Time).
• If you need help outside the United States, please visit the Ohaus website
www.ohaus.com to find the nearest Ohaus office.
Visit www.ohaus.com to inquire about more products and download product materials,
user guides and manuals, software updates and other application and technical
resources.
Table 5 Contact Information
Note
Can be found on the product label on back of product
Can be found on the product label on back of product
Can be found in diagnosis page
Capture warning message if applicable
a-AP50MM
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