General Troubleshooting - Philips HF367X Serie Manual Del Usaurio

Problem
I cannot use the app
to set alarms or
control the connected
Sleep & Wake-Up
Light.
How do I remove my
personal Wi-Fi
settings and alarms
from the connected
Sleep & Wake-Up
Light?
I want to connect my
new smartphone to
my connected Sleep &
Wake-Up Light. What
do I need to do?

General troubleshooting

Problem
The icon on the
display or the light on
the appliance does
not respond when I try
to set different
functions.
Solution
First, check if your Sleep & Wake-Up Light is connected to a Wi-Fi
network. If you completed the Wi-Fi Setup through the Philips
SleepMapper app and connected your appliance to a specific Wi-Fi
network, you should see a steady Wi-Fi symbol on the display of the
appliance .
First check if Wi-Fi on your smartphone and router are enabled. If you
see the Wi-Fi disabled icon
Wi-Fi first (see 'Wi-Fi').
- Your smartphone could have reconnected to a different Wi-Fi
network. Make sure that your smartphone and appliance are
connected to the same home Wi-Fi network.
If you see the Wi-Fi connection issue icon
following issues.
1. Check the settings for your home Wi-Fi network on the router. It
could be that universal Plug and Play (uPnP) is not enabled on your
router. Enable this setting on the router.
2. Check the signal strength of the Wi-Fi. If the signal is weak, the
appliance cannot connect properly. Move the appliance closer to the
router to make sure that a good Wi-Fi signal is available.
3. You might have changed the home Wi-Fi password or installed a
new router (see 'Easy Wi-Fi setup').
Go back to default settings by pressing the end of a paperclip into the
reset button on the back of the appliance (see 'General description').
Please install the app again on your new smartphone. Indicate in the
app that you already installed the connected Sleep & Wake-Up Light
and follow the instructions in the app.
Solution
Go back to default settings by pressing the end of a paperclip into the
reset button on the back of the appliance (see 'General description').
Check if this solves the problem. If the appliance still does not work,
call 1-866-832-4361 for assistance. Please note that all personal
settings (set alarm etc.) will be removed by going back to default
settings.
on the display of the appliance, enable
, it could be one of the
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