Warranty Claims Process; 3 M A In T E Na Nc E; Keep Your Bicycle Clean; Keep Your Drivetrain Lubricated - Orbea BLUE PAPER URRUN 2022 Manual Tecnico

10 | ORBEA
WA RR ANTY CLAIM PRO CES S
All warranty claims must be processed through an author-
ized Orbea dealer, who will perform the initial diagnosis
and send Orbea, Shimano or the affected component
manufacturer all the necessary documentation for a com-
plete diagnosis of the claim in question. The dealer will
inform the owner about the status of the process and the
decision made on the warranty claim by Orbea, Shimano
or the component manufacturer.
WARRANTY CLAIMS AND REPAIRS OF COMPONENTS
OF THE PEDELEC SYSTEM.
SHIMANO: The warranty or repair claims of the follow-
ing components of the pedelec system will be processed
through Shimano.
· Shimano EP8 RS motor.
· SC-EN800, SC-E7000 or SC-E5003 displays.
· Speed sensor.
· Handlebar remote levers SW-EM800L / EM7000-L.
ORBEA: The warranty or repair claims of the following
components of the pedelec system will be processed
through Orbea.
· RS Range Extender battery.
· Orbea RS 540 Wh internal battery.
· Harness cable and charge port.
· Pedelec system power button.
TECHNICAL MANUAL
We recommend that you always visit the dealer where
you purchased your bicycle to process a warranty claim,
or the dealer you chose during the process of purchasing
a bicycle that was delivered directly to your home. If you
cannot visit the original dealer, you can check the list
of authorized dealers on our website or contact Orbea
directly so we can indicate the dealer you should visit.
www.orbea.com/gb-en/distribuidores/?country
www.orbea.com/gb-en/contacto/
B LUE PAP ER U RRU N · 2022

0 3 M A IN T E NA NC E

Orbea products are carefully designed to be long-lasting,
frames and forks are extremely corrosion-resistant.
However, your bicycle needs regular maintenance of its
components in order to ensure that it works properly and
safely, and to ensure its longevity.

KEEP YOUR BICYCLE CLEAN

Clean your bicycle with mild soap and water on a regular
basis to keep it working like new, and check the condition
of the frame and its components. Do not use pressurized
water, since it could damage components like bearings or
the tubes of the frame.
Citrus-based degreasers are biodegradable and very effec-
tive in removing grease from drivetrain components and
the chain.
Accumulated dirt can complicate the visual
inspection of the components and hide dam-
age that could potentially cause malfunctions
or accidents.
Built-up dirt causes the premature wear
of components and can even damage the
bicycle frame in areas such as the bearing
housings and moving parts. Damage due to
the lack of cleaning and maintenance is not
covered by the warranty.

KEEP YOUR DRIVETRAIN LUBRICATED

Once you have cleaned your bicycle, lubricate the driv-
necessary to lubricate the links, removing any excess
amounts to prevent them from attracting dirt, causing the
drivetrain to not work properly and the premature wear of
the components.
Avoid the use of aerosol lubricants to pre-
vent them from adhering to the brake sur-
faces. Always check the brakes after lubri-
cating the drivetrain.
ORBEA | 11
INSPECT YOUR B ICYC L E B EFOR E
EVERY RIDE
Do a quick check before each ride to make sure that your
bicycle is in optimal operating conditions. You might dis-
cover small problems that could turn into major issues
during the ride.
FRAME: Inspect the frame and the fork, looking for cracks
or other damage. No strange noises should be heard. In
the event of any damage to the frame, avoid using the
bicycle and contact your authorized dealer for inspection.
CHAIN: Ensure it's clean and lubricated. The drivetrain
should not make any abnormal noises.
BRAKES: Check that the brakes operate properly and
in a safe manner. Check the tightening torques of the
components.
TIRES: Check for worn tires and look for cuts on the tread
or sides. If you spot damage, replace the tire. Make sure
that the tire pressure is adequate.
WHEELS: Check that the wheels turn smoothly and show
no signs of lateral deviations. Turn the wheel slightly from
side to side to check that there is no lateral play in the
bearings. Make sure that there are no broken or loose
spokes. Check that the axles or quick-release levers are
securely tightened with the correct tightening torque.
HEADSET: Activate the front brake and move the front part
of the bicycle back and forth, applying pressure on the
handlebars with the rear wheel on the ground. Check for
strange noises or movement of the headset, which could
indicate that the bearings are worn or the headset has not
been correctly tightened. Once the headset is correctly
adjusted, check that it turns smoothly.
LINKAGE PIVOT POINTS: On full suspension bicycles,
check that all the linkage pivot points rotate smoothly and
show no signs of play in the bearings. Pull the linkages
from side to side on the bicycle and pay attention to any
noise or play at the pivot points. If the linkages do not
operate smoothly or show signs of play, it could be a sign
that the tightening torques are incorrect or that the bear-
ings are worn or damaged.
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