SoftCloud™ Ace, SoftCloud™ Pro
8 Troubleshooting
8.1 Identifying and repairing faults
This section provides basic troubleshooting support for the SoftCloud™ Mattress Systems.
WARNING!
Electric shock hazard!
Opening the control unit could cause personal injury or equipment damage.
– Do not try to open the control unit. Ensure the replacement of fuses is carried out in accordance with local
legislation.
Warning/Fault
Control unit does not
operate; no display lights
illuminate
Warning LED
LED will be constantly
lightened
28
Cause
The Control Unit may not
be attached to a power
source
A fuse may need replacing
in the control unit
Initial failure
Solution
1. Check the Control Unit is connected to mains power outlet with
the correct voltage.
2. Check that the Control Unit is switched on.
3. Check the mains plug fuse (3 AMP) then check both control unit
fuses (1 amp slow blow fuse) – fuses can be released using a
screwdriver to push and turn.
1. Reset the Warning – turn off Power and press the Warning Mute
button.
2. Check the Handle is intact, ensuring all four sealing connectors are
firmly fitted to Control Unit and the air hoses. Check the CPR Tag
is attached and all four sealing connectors are firmly secure.
3. Check all air hoses along the inside of the mattress – each should
be firmly connected. Check each air cell is securely attached to
its connecting air pipe.
4. Check all cells, pipes and hoses for any air leakage.
5. Switch on Power.
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