b. Network Lock Trouble. This trouble will be indicated when the Network lock feature is enabled and the SIM card inserted in
the device does not have access to the network the device is locked to.
GSM Trouble (5 Flashes)
This trouble is indicated for any of the following conditions:
a. Radio Failure:Trouble is indicated after 8 failed attempts to communicate with radio.
b. SIM Failure:Trouble is indicated after 10 failed +CPIN commands.
c. GSM Network Trouble:Trouble is indicated for loss of the registration to the network provider.(3 consecutive init or refresh
failures, failure to connect to an APN, failure to open a socket, total error count in cyclic command = 20, or on receiving an
MSDI (1/2), (7/8/14). Trouble will clear after init and cyclic commands succeed and MIPCALL and MIPOPEN commands
succeed.
d. Insufficient Signal Strength: Trouble is indicated if calculated average signal strength is too low. (Both green LEDs OFF).
Trouble will clear when calculated average signal strength is above minimum requirement.
Ethernet Trouble (6 Flashes)
This trouble is indicated when Ethernet link between the transmitter and the local hub or router is absent.This trouble will also be
indicated if the unit fails to get DHCP settings from the DHCP server. (not active if Ethernet Receivers are not programmed).
Receiver Not Available (7 Flashes)
This trouble is indicated if the unit is not able to successfully initialize with any of the programmed receivers. Unprogrammed
receivers are excluded. This trouble is also indicated if the GPRS receiver APNs have not been programmed.
Receiver Supervision Trouble (8 Flashes)
This trouble is indicated when receiver supervision is enabled and communication between the Communicator module and the
receiver fails.Trouble is indicated if Ethernet 1 is supervised and does not receive a heartbeat from the receiver or GPRS is super-
vised and the unit does not receive an acknowledgment to 4 heartbeats sent to the receiver.
FTC Trouble (9 Flashes)
The Failure to Communicate (FTC) trouble is indicated when the unit fails to communicate module events to the central sta-
tion.Trouble is displayed after the unit has exhausted all communications attempts to all programmed receivers for events gener-
ated by the Communicator.
Remote Programming (11 Flashes)
This trouble is indicated during a remote firmware upgrade or during remote DLS programming. Indicates that a remote firmware
update is in progress over GPRS/Ethernet. Trouble will clear automatically when update DLS programming session completes
successfully.
Module Configuration Trouble (12 Flashes)
This trouble is indicated when the System Account Code or the Receiver Account have not been programmed. Disabled receivers
are excluded.
Red Network Connection Status LED
BLINKING: Indicates communications in progress.
• Once quickly for outgoing Ethernet transmission.
• Twice quickly to indicate incoming Ethernet ACK/NACK.
• Slowly for incoming or outgoing voice call.
OFF: This is the normal state of the Red Network Connection Status LED. There are no network connection issues present.
ON: There is a problem with the Ethernet or the GPRS network connection. LED will be ON if any of the following occur:
• Ethernet cable is not connected.
• DHCP configuration times out.
• Unit fails to get an IP address from the GPRS network.
• GPRS connection has been reset.
(Green LED 1)
NOTE: If the yellow LED is flashing, Signal Strength in table below is not valid. See Table 7 for troubleshooting.
SIGNAL
CSQ
YELLOW
STRENGTH
LEVEL
LED
No Signal
0
ON
1 Bar
1 - 4
ON
2 Bars
5 - 6
OFF
3 Bars
7 - 10
OFF
4 Bars
11-13
OFF
5 Bars
14 +
OFF
NOTE: The Communicator will indicate GSM Trouble (yellow LED = 5 flashes) if the average CSQ Level is 5 or less.
Network Activity LEDs (Red and Green)
• Ethernet Activity: The Red LED will blink quickly once for Ethernet Transmit, or twice for Ethernet Receive.
• GPRS Activity:
The Green LED 2 will blink quickly once for GPRS Transmit, or twice for GPRS Receive.
• SMS Activity
The Green LED 2 will blink quickly once for SMS Transmit, or twice for SMS Receive.
(Green LED 2) and
GREEN
GREEN
LED 2
LED 1
OFF
OFF
OFF
Flashing
OFF
Flashing
OFF
ON
Flash-
ON
ing
ON
ON
(Yellow LED) Signal Strength
SIGNAL LEVEL
-108.8 dBm
Check Antenna connections. Confirm GSM service is
active. Relocate panel or install an external antenna.
-108 dBm ~-103 dBm
Relocate panel or install an external antenna.
-102 dBm ~ -99 dB
If possible, relocate panel or install external antenna.
-98 dBm to -91 dBm
Panel location has acceptable GSM signal level.
-90 dBm to -85 dBm
Panel location has acceptable GSM signal level.
-84 dBm and higher
Panel location has acceptable GSM signal level.
8
Table 5: Radio Signal Strength
ACTION REQUIRED