Customer Support - HP 9250C Digital Sender Guía De Instalación Inicial

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Problem
An e-mail transmission did not arrive at the
destination e-mail address.
A document that you sent to a folder did not
arrive at the destination folder.
The bottom of a page that you sent is cut off.
The control panel is using the wrong language.

Customer support

See the HP 9250C Digital Sender User Guide on the CD-ROM. For HP Customer Care information, see
the support flyer that came with the device, or go to www.hp.com/support/9250c.
10
Install and Setup the Device
Action to take
If the original was previously stapled or three-hole-punched, make sure the pages are
not stuck together.
Verify that the type of media that is being loaded meets the required specifications.
See the HP 9250C Digital Sender User Guide for media specifications.
If the e-mail address was manually typed, resend the e-mail message. Re-enter the e-
mail address, and verify that the correct format has been used (no spaces, the required
@ sign, the required period) in both the To: and From: text boxes.
Resend the e-mail. Type the name in the correct format in the From: field so that the
message is not rejected and so that you receive a message back if the e-mail
transmission fails.
Have the network administrator verify that SMTP Relay is enabled on the mail server
in order to allow sending to e-mail addresses outside of your company.
Have the network administrator verify that the SMTP server is functioning.
Resend the document.
Verify whether the file name might have been modified to resolve a duplicate-file-name
error.
If the document was sent from the glass, the document page might be too long. The
maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27
x 11.69 inches).
Use the control-panel menu to set the correct language. See
Language
settings.
ENWW

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