Whirlpool WTW7120HC Manual De Instrucciones página 12

Troubleshooting Guide
NOTE: Always check for Faults and Error Codes
See Figs. 11 & 12 for Component Locations.
Problem
Won't Agitate
Won't Spin
Won't Drain`
Cycle Time Longer Than
Expected
No Water when
Activating Water Faucet
(on some models)
Important:
The water faucet
can only be activated when
the lid is open
12
FOR SERVICE TECHNICIAN'S USE ONLY
first. Some tests will require accessing components.
For detailed troubleshooting procedures, refer to
Possible Cause
Water covering the impeller?
Is lid lock showing open during the cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Is lid lock showing open during the cycle?
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Drain hose installation.
Standpipe position.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Oversuds.
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
No water supplied to washer.
Obstruction in dispenser.
Faucet switch problem.
Valve switch problem.
Main Control problem.
Troubleshooting
Checks & Tests
See TEST #6: Water Level.
See TEST #8: Lid Lock.
Check harness connections between main control and drive system.
See TEST #3a: Drive System –
See TEST #3b: Drive System - Motor.
See TEST #1: Main Control (ACU).
See TEST #8: Lid Lock.
Check harness connections between main control and drive system.
See TEST #3a: Drive System –
See TEST #3b: Drive System - Motor.
See TEST #1: Main Control (ACU).
Check for proper drain hose installation. Make sure it is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8" (2.4 m) above
the floor.
Check drain hose for obstructions.
Check tub sump under impeller plate & basket for obstructions.
Check harness connections between main control and drain pump.
See TEST #7: Drain Pump.
See TEST #1: Main Control (ACU).
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure it is not inserted
more than 4.5" (114 mm). Make sure drain hose is not sealed into
drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m) above
the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for items between tub and basket.
Basket should not bounce up and down more than once when pushed.
1. Check water connections to washer.
2. Verify that hot and cold water supply is on.
Clean obstruction from dispenser.
See Test #10: Faucet Switch.
See TEST #2: Valves.
See TEST #1: Main Control (ACU).
Tests.
Shifter.
Shifter.
DO NOT REMOVE OR DESTROY