Troubleshooting Guide For Connected Washer; Remote Start - Whirlpool WTW7120HC Manual De Instrucciones

TEST #10: Faucet Switch (on some models)
Perform the following checks if the faucet does not dispense water when
pressing the faucet switch button.
1. Check the faucet valve functionality by performing the Faucet Valve test
under Service Test Mode in Service Diagnostic Mode. The following
steps assume correct valve functionality.
2. Unplug washer or disconnect power.
3. Remove console to access main control.
4. Visually check that the J8 connector is inserted all the way into the main
control.
➢ If visual check passes, go to step 5.
➢ If connector is not inserted properly, reconnect J8 and repeat step 1.
5. Visually check that the faucet switch extension harness is connected to
the faucet switch harness connector that is protruding through the top.
(See Figure 11).
➢ If the harness and connections are good, go to step 6
➢ If not, repair or replace as needed

Troubleshooting Guide for Connected Washer

Control Panel Overview
REMOTE ENABLE BUTTON
Touch the "Remote Enable" key during the initial connection of the washer
to the home Wi-Fi network. The Wi-Fi status indicator will show on the HMI.
Enter the Whirlpool mobile app and press "Add Appliance". Follow the app
and HMI instructions to connect the appliance and claim the unit. Bluetooth
on your mobile device must be on in order to connect.
CUSTOM CYCLE OPTION
Enter the Whirlpool mobile app and create a custom cycle through the
"Favorites" tab. Set your desired settings and press "Send to Appliance"
and follow the process to upload to your machine. The cycle has now been
saved as a Custom Cycle on the machine. Press the "Custom Cycle" key to
select this cycle.

REMOTE START

Press the "Remote Enable" key on the appliance to enable the capability of
remote start. The remote start indicator will be shown. Open the Whirlpool
mobile app and press "Set Washer". Pick your desired settings. Press
"Start" to remote start the cycle.
NOTE: Any interaction with the washer once a Remote Start has been
set will cause the mode to cancel. See "Using Your Washer — Smart
Operation" in the Use and Care Guide for details.
Checking Connection Status
If the washer is operating properly, the connection status can be determined from the icons on the HMI.
Connection Status
Washer is claimed as well as connected to home router and Cloud (WCloud).
Washer is attempting to connect to home router.
Washer is not connected.
20
FOR SERVICE TECHNICIAN'S USE ONLY
6. Check continuity of pin 1 and pin 2 of the J8 connector. Continuity
should exist across pins 1 and 2 while the switch button is pressed, and
should not exist when the switch button is not activated.
➢ If continuity check passes, go to step 7.
➢ If continuity check fails, a problem exists with the faucet switch. Replace
the faucet switch assembly
7. If the preceding steps did not correct the faucet switch problem, replace
the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Perform Service Diagnostics to
verify repair.
CONNECTIVITY STATUS INDICATORS
Remote Start
Wi-Fi
Control Panel Indicator Lights
dz Wi-Fi icon is ON (solid white)
dz Wi-Fi icon is progressing
dz Wi-Fi icon is OFF
DO NOT REMOVE OR DESTROY