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6 - TROUBLESHOOTING
EN
CAUTION
During the warranty period, repairs may only be carried out by
the authorised Customer Service department.
CAUTION
Before any maintenance or cleaning, disconnect the power
supply from the hood (Fig.1– Fig. 2 WARNINGS chapter).
• Unauthorised interventions and repairs may result in electrocution
or short-circuiting, so please do not perform them. Leave this
work to authorised technicians.
• In the case of minor faults, you can try to solve the problem by
following the advice in the operating instructions.
• Rectification of faults or claims caused by incorrect use or
installation of the device will not be covered under warranty.
Costs for repairs will be borne by the user.
6.1 ERRORS / FAULT FINDING
The hob is programmed to provide corresponding error codes for
quick and efficient troubleshooting.
The cooking zone displays show the error codes.
An error code always starts with the letters "E" or "ER" depending
on the electronic component that generated the error.
Error meaning
Possible
Error Code
Continuous key activation
ER03
detected
Internal TC* error
ER20
Overheating
ER21
Internal TC* error
ER22
The internal configurations
ER31
of the TC* and induction
are inconsistent.
Internal TC* error
ER35
Internal TC* error
ER36
Unsuitable secondary
ER42
power supply
No communication to at
ER47
least one paired LIN
(*) TC = Touch Control (Control panel)
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6.1.A MOTOR SAFETY
Following repeated opening and closing of the central flap, the
electronics may temporarily block motor operation for safety
reasons. This block lasts 5 minutes. At the end of the block, extraction
will resume if the flap is still open and a valid extraction level is still
set on the touch control.
6.2 CUSTOMER SERVICE
Before contacting the Customer Service Department, it is important
to:
• Check whether the problem can be solved by consulting the
error table under "Errors/Fault Finding".
• Switch the appliance off and on again (ON/OFF) to ensure that
the problem has been resolved.
Finally, call Customer Service if error messages persist after the
above checks have been made.
Hob behaviour
Possible cause
Shut-down after 10 seconds
Water or pots positioned on
TC*
Shut-down
-
Shut-down
The temperature sensor
on TC* has detected a
temperature > 85 °C.
Shut-down after 3.5 - 7.5
seconds
ER31 is displayed
The internal configuration
continuously.
data of the induction
generator is different from the
configuration inside the TC*.
Shut-down
-
Shut-down
-
12V or 5V too high / too low
ER47 is displayed
LIN cable damaged. No
continuously.
supply voltage for paired LIN.
Defective paired LIN.
Solution to Problem
Remove water or pots from TC*
Replace TC*
Let the hob cool down (the error
disappears if the temperature
is < 75'C). Check that there are
air outlets in the kitchen cabinet
recess.
Replace TC*
Download the configuration. If
the error is still present, replace
the TC*. If the error is still
present, replace the induction
generator.
Replace TC*
Replace TC*
Check and replace LIN wiring.
Check supply voltage. Replace
paired LIN.
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