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Troubleshooting
EN
Problem
Solution
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
press and hold the button
The robot will not turn off.
If the robot cannot be turned off by performing step 1, press and hold the button
robot. If the problem persists, please contact after-sales service.
It takes about 3.5 hours to fully charge the robot when its battery is low.
The charging speed is
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
slow.
to extend the battery life.
The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
Check whether the dust box filter is clogged. If so, clean it or replace it.
The noise increases while
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
the robot is operating.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before using the
The robot moves without
robot.
following the set route.
Wipe the line laser sensors and the AI visual sensor on the robot with a clean, soft cloth to keep them clean and
unobstructed.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds
The robot misses the
or steps.
rooms to be cleaned.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
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for 3 seconds to turn it off.
for 10 seconds to forcibly turn off the
Troubleshooting
Problem
Solution
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not resume
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
cleaning after charging.
manually placing the robot on the base station or sending the robot to charge via the app or the robot itself.
The station cannot
Check whether the dust bag in the dust tank is full.
automatically empty the
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station, or
dust box.
the dust box. If any, clean the blocked part in time.
Remove the washboard and check whether the sewage drain is blocked and clean it.
Gently press down on the used water tank to make sure it is installed correctly.
The water level in the
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the problem
washboard is abnormal.
persists, please contact the after-sales service team.
Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
For more support, contact us via https://global.dreametech.com
EN
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