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13. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but
they may also be the result of defective components. We
have included a brief troubleshooting guide below which
may help to solve any problems. If these tips don't solve
the problem then we'll be more than pleased to help you
out. Just give us a call!
Error
There is no picture and no sound.
•
Check if the power cable is inserted properly into the
socket.
Check if signal reception is set to TV.
•
There is no AV picture.
•
Check to ensure that the contrast and brightness
settings are correct.
•
Check to ensure that all external devices have been
connected properly.
•
Check to ensure that you have selected the correct
AV source.
•
Any input source that you want to select with
(S O U R C E ) must be marked in the SOURCES
> SOURCE SETTINGS menu.
There is no sound.
•
Ensure that the volume has not been set to the min-
imum level.
•
Ensure the mute setting is not active. Do this by
pressing the button in the top left of the remote
control with the crossed out loudspeaker symbol.
There is no picture and no sound. I can hear noise,
though.
•
The reception might be poor. Check if the antenna is
connected properly.
The picture is not clear.
•
The reception might be poor.
•
Check if the antenna is connected properly.
The picture is too bright or too dark.
•
Check the settings for contrast and brightness.
The picture is not sharp.
•
The reception might be poor.
•
Check if the antenna is connected properly.
•
Check the settings for sharpness and noise reduc-
tion in the PICTURE menu.
There is a double/triple picture.
•
Check if the antenna is aligned properly.
•
Waves might be reflected off buildings or moun-
tains.
The picture is pixellated.
•
There might be interference from cars, trains, power
lines, neon lights, etc.
•
There might be interference between the antenna
and power cables. Position the cables further apart.
34
Measures
or
There are stripes on the screen or the colours are
faded.
•
Is there interference from another device?
•
Transmission antennae on radio stations, ham radios
and portable phones can also cause interference.
•
Operate the device as far away as possible from the
device that might be causing the interference.
The
/MODE multifunction button on the device is
not working.
•
The child lock might be on.
TV switches off
•
Check whether the automatic TV switch off function
is activated under MORE...
No reception/poor reception via a wireless network
connection (WLAN).
•
Ensure that all necessary settings have been made.
WIRELESS DISPLAY cannot be established.
•
Check that all necessary settings have been made.
Read the section "Wireless Display".
The remote control is not working.
•
Check whether the batteries in the remote control
are functional and have been inserted the right way
round.
•
Ensure the sensor field is not exposed to strong
light.
Menu cannot be opened.
•
Check whether CEC is enabled. In this case, the
menu cannot be opened. This is not a defect. In
some cases, the menu of the device connected via
HDMI opens. This is dependent on the source device
and must be supported accordingly.
•
Change the input source.
No Bluetooth® connection
•
Make sure that all settings have been correctly spec-
ified on the device and that the Bluetooth® function
is enabled.
•
Check whether the device to be connected is
switched on and is in discoverable mode.
•
Make sure that all settings have been correctly
specified on the device to be connected and that
the Bluetooth® function is enabled. Consult the op-
erating instructions of the corresponding device, if
necessary.
In many cases, it is sensible to reset to the fac-
tory settings with subsequent reinstallation.
If cookies are disabled, the home page of the
media portal is displayed each time it is called
up.
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