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Service and maintenance
Warning! Read 'Safety information' on page 5 before servicing the fixture.
Refer any service or repair operation not described in this manual or in the
fixture's User Manual to an authorized Martin service technician. Do not try to
carry out such an operation yourself, as doing so may present a health or safety
risk. It may also cause damage or malfunction, and it may void your product
warranty. The LED light source is not user-replaceable.
Installation, on-site service and maintenance can be provided worldwide by the Martin Professional Global
Service organization and its approved agents, giving owners access to Martin's expertise and product
knowledge in a partnership that will ensure the highest level of performance throughout the product's
lifetime. Please contact your Martin supplier for details.
The user must clean the MAC Viper XIP periodically to maintain optimum performance and cooling,
removing air filters from the head and base as described in this chapter for inspection and cleaning. The
user may replace the fixture's 3-volt lithium battery as described in this chapter. The user may upload
firmware (fixture software) via the fixture's DMX data input port, Ethernet port or USB-C port using
firmware from Martin and instructions in the fixture's User Manual (available for download from the Martin
website at www.martin.com). The user may also install custom gobos as directed in the fixture's User
Manual. Finally, the user may install or uninstall an optional wireless DMX accessory that fits onto the
fixture's USB port following instructions from Martin. All other service operations on the MAC Viper XIP
must be carried out by Martin, its approved service agents or trained and qualified personnel using the
official Martin service documentation for the MAC Viper XIP.
It is Martin policy to apply the strictest possible calibration procedures and use the best quality materials
available to ensure optimum performance and the longest possible component lifetimes. However, optical
components are subject to wear and tear over the life of the product, resulting in gradual changes in color
over many thousands of hours of use. The extent of wear and tear depends heavily on operating
conditions and environment, so it is impossible to specify precisely whether and to what extent
performance will be affected. However, you may eventually need to replace optical components if their
characteristics are affected by wear and tear after an extended period of use and if you require fixtures to
perform within very precise optical and color parameters.
Service mode
Pressing MENU and ENTER buttons immediately when the fixture name appears in the display while
powering the fixture on puts the fixture into service mode, in which pan and tilt motors are deactivated and
SERV appears in the display. To take the fixture out of service mode, power off and then power on again
normally.
The MAC Viper XIP User Guide (available for download from the MAC Viper XIP page on
www.martin.com) gives full details of the menus in the fixture's control panel.
Cleaning
Important! Excessive dust, smoke fluid, and particle buildup degrades performance, causes
overheating and will damage the fixture. Damage caused by inadequate cleaning or maintenance
is not covered by the product warranty.
At regular intervals, the front glass must be cleaned to optimize light output and air filters must be
removed for inspection and cleaning. Cleaning schedules for lighting fixtures vary greatly depending on
the operating environment. It is therefore impossible to specify precise cleaning intervals for the fixture.
Environmental factors that may result in a need for frequent cleaning include:
• Use of smoke or fog machines.
• High airflow rates (near air conditioning vents, for example).
• Presence of cigarette smoke.
• Airborne dust (from stage effects, building structures and fittings or the natural environment at outdoor
events, for example).
®
Martin
MAC Viper Safety and Installation Manual Rev. B
51
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