Maintenance/Cleaning; Troubleshooting; Corrective Action - Bosch Active Line Serie Manual Original

Maintenance/Cleaning

WARNING
 Your Bosch Drive System components are mainte-
nance-free. Do not open any of the components. Ser-
vice should only be carried out at an authorized Bosch
eBike dealer. Failure to follow the above warning may
result in death or serious injury. Refer to your bicycle
manual or component manual for all non-Bosch Drive
System components.
 Do not charge or use your eBike in any area with a po-
tentially explosive atmosphere, such as at a fueling
area, or in areas where the air contains chemicals or
particles (such as grain, dust, or metal powders).
Obey all signs and follow all instructions.
 Do not submerge your eBike components in water,
or wash using a pressurized hose. Your Bosch drive
unit is designed to be water tight in regards to rain water
and non-pressurized hose washing.
 Do not paint any components of the Bosch Drive Sys-
tem as this may cause premature failure of the com-
ponents.
Bosch eBike Systems
240
English–8
After Sale Service and Customer Assistance
In case of questions concerning the eBike system and its
components, please contact an authorized Bosch eBike
dealer.
Contact data for authorized Bosch eBike dealers can be
found at www.bosch-ebike.com
When the battery pack is no longer operative, please con-
tact an authorized Bosch eBike dealer.
0 275 U07 XCX | (3.5.16)
English–9

Troubleshooting

Cause
Battery pack defective
Battery pack too warm or too cold
The charger is not charging.
No charging procedure possible (no indication on the battery pack)
Plug not inserted correctly
Contacts of battery pack dirty
Socket outlet, cable or charger defective
Battery pack defective
0 275 U07 XCX | (3.5.16)

Corrective Action

Two LEDs of the battery pack flashing
Contact an authorized bicycle dealer.
Three LEDs of the battery pack flashing
Disconnect the battery from the charger until the charging temper-
ature range has been reached.
Do not connect the battery pack to the charger until it has reached
the permissible charging temperature.
No LED flashes (one or more LEDs light up continuously depend-
ing on the charging state of the eBike battery pack).
Contact an authorized bicycle dealer.
Check all plug connections
Carefully clean the contacts on the battery pack.
Check household voltage; have charger checked through bicycle
dealer
Contact an authorized bicycle dealer.
Bosch eBike Systems
241