Section XI — Customer Service
The circuitry of the Kangaroo™ ePump™ enteral feed and flush pump is not customer serviceable. In particular, electronic assembly
rework by non-authorized Kangaroo™ ePump™ enteral feed and flush pump technicians will likely affect accuracy.
All service personnel must be properly trained and qualified with operation of the Kangaroo™ ePump™ enteral feed and flush pump.
Improper service may impair operation of the pump.
Return for Repair
Call Customer Service for an Authorized Return Number and shipping instructions, using the appropriate phone number below:
United States
Covidien
Phone: 1-800-962-9888
For all customers outside of the U.S. and Canada, please contact your local customer service.
Section XII — Maintenance
For general maintenance issues not discussed below, contact Customer Service (Section XI).
Warning: Do not open the main housing, as there are no user-serviceable parts inside. Opening of device may affect function of
device and voids the warranty.
Warning: Do not perform maintenance when the pump is in operation.
The following maintenance items/parts can be replaced by the customer on the Kangaroo™ ePump™ enteral feed and flush pump.
See Section XIII for Service Part Numbers and Section XI for contacting Customer Service.
Top
Hinge
Pin
Lower
Hinge Pin
Figure 35. Blue Door Replacement.
Kangaroo™ ePump™ Enteral Feed and Flush Pump with Pole Clamp
Top Door
Side Door enclosing Pump Set Loading area
Hinge
To replace the side door, see Figure 35 and do the following:
1. Place top door hinge onto the top hinge pin.
2. Carefully press down on the bottom of the door to spread the door hinges apart.
3. Place the bottom door hinge onto the bottom hinge pin.
Lower Door
Hinge
Canada
Covidien
Phone: 1-877-664-8926
34
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