Voice Alert; Voice Prompt - EUFY RoboVac G20 Hybrid Manual Del Usuario

Problems Solutions
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the "EufyHome" action
in the Google Home app. For details, refer to the "Smart
You cannot control
Integrations" page in the EufyHome App.
RoboVac with the
• Check if you are using the proper commands when
Google Assistant.
talking to the Google Assistant. When making your
request, first say the wake words "Ok Google".
• Repeat your question. Speak clearly to the Google
Assistant.

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.

Voice Prompt

Cause and Solution
Front bumper is stuck. Tap it repeatedly to remove any
dust;
Error 1: Front Bumper Stuck
If not, move the device to a new position and try again.
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
Error 2: Wheel Stuck
trapped dust. Move the device to a new position and
try again.
Error 3: Side Brush Stuck Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush stuck. Remove the rolling brush, roller joint, roller brush cover,
Remove and clean the and suction inlet to clean it. Once cleaned, place the
rolling brush items back into the device and try again.
Error 5: Device Stuck or Device is trapped. Clear any obstacles in the
Trapped surrounding area and try again.
Device may be suspended in air. Move it to a new
Error 6: Device Stuck or position close to the original position and try again. If
Trapped the device is still unable to start, clean the edge sensor
and try again.
34 EN
Voice Prompt Cause and Solution
Wheels may be suspended in air. Move the device to
Error 7: Wheel Stuck
a flat surface and a new position close to the original
Hanging
position then try again.
Error 8: Low Battery, Low Battery; system will shut down. Charge the device
Shutting Down and try again.
Error 9: Magnetic Boundary
Device is too close to a strong magnetic field or strip.
Strip detected. Move device
Move the device to a different area and try again.
to a different area
- Open the battery compartment and check whether
the battery is connected and restart the device
- Battery Temperature may be too high or low; wait
Error S1: Battery Error until the battery falls to normal temperatures before
usage (0 °C ~ 40 °C / 32 °F to 104 °F)
- If the issue persists, contact customer support for
help
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device
Error S2: Wheel Module
Error
- If the issue persists, contact customer support for
help
- Check whether the side brush is stuck in an unknown
object before restarting the device
Error S3: Side Brush Error
- If the issue persists, contact customer support for
help
- Check whether the fan blades are stuck in an
unknown object before restarting the device
- Clean the dust bin and filter before restarting the
Error S4: Suction Fan Error
device
- If the issue persists, contact customer support for
help
Remove and clean the roller brush, roller brush
Error S5: Rolling Brush Error.
connection, roller brush cover and suction inletbefore
Refer to Owner's Manual or
restarting the device- If the issue persists, contact
App for help
customer support for help.
EN 35