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TROUBLESHOOTING
ERROR MESSAGES
Although rare, you may see an error or warning message display on your control panel. Please refer to the following chart for
potential issues and how to resolve them:
ERROR MESSAGE
High Temp Error
Low Temp Error
Temp Sensor Out
Failed to Ignite
Igniter Disconnect
Fan Disconnected
Auger Disconnected
Auger Overcurrent
Low Temp Warning
Ignition Warning (App
Notification Only)
Low Ambient Temp
Probe Fell Out
Bad Probe
ERROR CLEARING
Errors are cleared with the Menu - Settings - Clear Notications menu item. Since each error will send the grill into a
cooldown, if an error is cleared while the grill is cooling down, the main screen will display "Cooling Down . . ." until the
cooldown is complete. Note that some errors, like Temp Sensor Out, will trigger again even after clearing them. This is a
sign that the conditions that caused the error have not changed. Power-cycling the grill will also clear any errors, as many
users are accustomed to.
SOLUTION
This error will occur when the temperature in the grill reaches temperatures above
550°F (288°C) for more than 45 seconds. Let the grill cool, then turn off the grill. Clear
out any remaining pellets from the firepot and restart your grill. If the problem persists,
call customer service.
This error will occur if the temperature of the grill falls below 120°F (49°C) for
10 minutes, causing the grill to go into shutdown mode. To fix, remove any pellets
from the firepot and add more pellets to the hopper. Turn the controller off and then
on again and restart your grill. If the problem persists, call customer service.
This error will occur if the temperature of the grill is 695°F (368°C) or above for
10 seconds. This could be an adverse event. Allow the grill to cool down and restart
the grill. If the problem persists, call customer service.
This error will occur if the grill is out of pellets or the igniter did not light. Check to see
if there are pellets in the hopper and clean out your firepot. If the problem persists,
replace your igniter or call customer service.
This error occurs when the controller does not detect the igniter. Check to see if the
igniter is connected and restart your grill. If the problem persists, replace your igniter
or call customer service.
This error occurs if the controller does not detect the fan. Make sure the fan is plugged
in and restart your grill. If the problem persists, you may need to replace your fan or
call customer service.
This error occurs when the controller does not detect the auger motor. Check to see
if the motor is plugged in and restart your grill. If the issue persists, replace your auger
motor or call customer service.
This error occurs if the auger motor is damaged or jammed. Use the Clear Auger
feature inside the control menu and restart your grill. If the problem continues, you
may need to replace your auger motor or call customer service.
This warning will occur if the grill has lost its fire and failed to recover. Check the
pellets and restart the grill.
This warning will occur if the grill has not detected a successful ignition in the expected
time. Check the pellets and restart the grill.
This warning will occur when the ambient temperature falls below -20°F (-29°C)
for more than 30 seconds. Although the controller will still work, damage to the
controller's display may have occurred. If the grill ignites, check to see if the display
operates as expected. If the grill does not ignite, warm the grill and check to see if the
display and controller operate as expected. If not, call customer service.
This warning will occur if the probe is not fully inserted into the food. The message is
triggered when the probe is above 220°F (104°C) while the grill is running. Reinsert the
probe into your food as instructed on pages 19 and 20.
This warning will occur if the controller detects a short circuit in the probe for
10 seconds. The probe will need to be replaced. To order a new probe, go to
traegergrills.com.
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