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WiFIRE® PROBLEMS/QUESTIONS
PROBLEM/QUESTION
App is constantly showing
"Lost Connection Attempting to
Reconnect."
Grill status in app displays as
"Unknown."
I want to change/update the
name of my grill.
How can I see how strong the
Wi-Fi signal is on the grill?
Can I ignite my grill using
the app?
Can I shut down my grill using
the app?
It says my grill is already
assigned to another account.
What should I do?
How do I delete a grill from my
account?
RECOMMENDED SOLUTION
Wi-Fi signal could be weak. Try moving the grill closer to the router or the router closer
to the grill, or extending your wireless network.
Try turning your grill off and on.
Try re-pairing network in the grill settings:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Re-Pair Network" under Grill Settings.
Delete grill from the app and disconnect it from your Wi-Fi network:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Delete Grill" under Grill Settings.
4. Re-pair the network under Grill Settings.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Edit Grill Name" under Grill Settings.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Grill Settings," then "Network Settings."
4. Wi-Fi strength will be displayed:
• Excellent: signal strength is > -50 db
• Good: signal strength is -50 to -59 db
• Fair: signal strength is -60 to -69 db
• Poor: signal strength is -70 to -79 db
• Unusable: signal strength is < -80 db
For safety reasons, igniting your grill is not available through the app.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Shut Down Grill."
Call customer service.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select "Delete Grill" under Grill Settings.
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