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Troubleshooting
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem
Cause
If there is foreign
The buttons cannot
•
matter caught
be pressed properly.
between the buttons
Touch model: if there
•
is moisture on the
exterior
If the Lock function
•
is set
If there is no power
The time is not
•
supplied
displayed.
If there is no power
The oven does not
•
supplied
work.
If it is unplugged from
The oven stops while
•
the power socket
in operation.
62 English
The power turns off
during operation.
Action
Remove the foreign
•
matter and try again.
Remove the moisture
•
and try again.
Check whether the
•
Lock function is set.
There is no power to
the oven.
Check whether there is
•
The oven exterior
power supplied.
is too hot during
Check whether there is
•
operation.
power supplied.
Check if the Demo
•
The door cannot be
mode is on.
opened properly.
Reconnect the power.
•
The interior light is
dim or does not turn
on.
Problem
Cause
If continuous cooking
•
takes a long time
If the cooling fan does
•
not work
If the oven is installed
•
in a place without
good ventilation
When using several
•
power plugs in the
same socket
If there is no power
•
supplied
If the oven is installed
•
in a place without
good ventilation
•
If there is food residue
stuck between the
door and product
interior
If the lamp turns on
•
and then off
•
If the lamp is covered
by foreign matter
during cooking
Action
After cooking for a
•
long time, let the oven
cool.
Listen for the sound of
•
the cooling fan.
Keep the gaps
•
specified in the
product installation
guide.
Use a single plug.
•
Check whether there is
•
power supplied.
Keep the gaps
•
specified in the
product installation
guide.
•
Clean the oven well
and then open the
door again.
The lamp
•
automatically turns off
after a certain amount
of time to save power.
You can turn it on
again by pressing
Oven light.
•
Clean the inside of the
oven and then check.
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