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Help and Troubleshooting
Device Lockout
The D500S includes a security feature that prevents unauthorized access to the data partition once a maximum
number of consecutive failed login attempts (MaxNoA for short) has been made. The default "out-of-box"
configuration has a pre-configured value of 10 (no. of attempts.) for each login method (Admin/User/One-Time
Recovery Password)
The 'lock-out' counter tracks each failed login and gets reset
1. A successful login prior to reaching MaxNoA
2. Reaching MaxNoA and performing either a device lockout or device format depending on how the drive is
configured.
•
If an incorrect password is entered, an
error message will appear in red just above
the Password Entry field, indicating a login
failure. (Figure 9.1)
•
When a 7
th
failed attempt is made, you
will see an additional error message
indicating you have 3 attempts left before
reaching MaxNoA (which is set to 10 by
default.)(Figure 9.2)
one of two
ways:
Figure 9.1- Incorrect Password message
Figure 9.2- 7
incorrect Password attempt
th
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