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Help and Troubleshooting
Reset Device
If you forget your password or need to reset your device, you can click on the 'Reset Device' button that appears in
one of two places depending on how the drive is set up (either on the Admin Login Password menu if Admin/User is
enabled, or on the 'User Password' Login menu if Admin/User mode is not enabled) when the D500S Launcher is
executed (see Figure 9.7 and 9.8)
•
This option will allow you to create a new
password, but to protect the privacy of your
data, the D500S will be formatted. This means
that all of your data will be erased in the
process.*
•
Note: When you do click on 'Reset Device', a
message box will appear and ask if you want
to enter a new password prior to executing
the format. At this point, you can either 1)
click 'OK' to confirm or 2) click 'Cancel' to
return to the login window. (See figure 9.8)
•
If you choose to continue, you will be
prompted to the Initialize screen where you
can enable 'Admin and User modes' and enter
your new password based on the password
option you choose (Complex or Passphrase).
The hint is not a mandatory field, but it can be
useful in providing a clue as to what the
password is, should the password ever be
forgotten.
Figure 9.7- Admin Password: Reset Device Button
Figure 9.8- User Password (Admin/user not enabled) Reset Device
Figure 9.9- Reset device confirmation
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