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Help and Troubleshooting
Device lockout
Important:
After a 10
th
and final failed login attempt, depending on how the device was set up and the login
method used, (Admin, User or One-Time Recovery Password) The device will either lock down, requiring you to
login with an alternate method (If applicable), or a Device Reset which will format the data and all data on the
drive will be lost forever. These behaviors are also mentioned on page 19 of this User Guide.
Figures 9.3- 9.6 below demonstrate the visual behavior for the 10
User Password: (Admin/User Enabled)
DEVICE LOCKOUT
One-Time Recovery: (Admin/User Enabled)
DEVICE LOCKOUT
These security measures limit someone (who does not have your password) from attempting countless login
attempts and gaining access to your sensitive data (Also known as a Brute-Force attack). If you are the owner of the
D500S and have forgotten your password, the same security measures will be enforced, including a device format. *
For more on this feature, see 'Reset Device' on page 25.
*Note: A device format will erase ALL of the information stored on the D500S' secure data partition.
Figure 9.3
Figure 9.5
th
and final failed logins of each login password method:
Admin Password (Admin/User Enabled)
DEVICE FORMAT*
Figure 9.4
User Password (Admin NOT Enabled)
DEVICE FORMAT*
Figure 9.6
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