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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
• My unit won't turn on?
1 Check the residual current device (RCD) is fully plugged in and the reset button has been pressed.
The circle above the RESET button will be illuminated orange.
2 Ensure the press switch is turned to the ON position (the line will be pressed down).
Make sure the dial is not in the OFF position.
If your unit doesn't turn on after taking the steps above, please contact Customer Service at
0800 862 0453.
• "Add Food" appears on the control panel display.
The unit has completed preheating and it is now time to add your ingredients.
• "E" appears on the control panel display.
The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.
So we may better assist you, please register your product online at ninjakitchen.eu and have the
product on hand when you call.
• "CLD" appears on the control panel display.
Cold Smoking is to be used to provide smoke flavour to foods, this is not intended for cooking.
When used on meat, poultry, or fish, this process should always be used in conjunction with a
separate step to bring food up to food-safe internal temperatures. Refer to the local food standards
authority for recommended food safe temperatures.
• Should I add my ingredients before or after preheating?
For best results, let the unit preheat before adding ingredients.
• Do I need to completely fill the smoke box with pellets?
Yes, always fill the smoke box to the top. We've perfected the amount of pellets needed for
each smoke session, regardless of the function or food load, the unit will burn through them
appropriately.
• When do I press the Woodfire Flavour button?
Press the Woodfire Flavour button before pressing start when wanting to add smoke using
the Dehydrate, Hi/LO, Sear, Grill, Roast, Bake and Pizza functions. You do not need to press the
Woodfire Flavour button when using the Smoker function. Woodfire cannot be used with WARM.
• Why are flames coming out from the pellet box?
Small flames can come out from the pellet box if the grill lid is lifted in windy conditions.
• Where should I keep my pellets stored?
Always store pellets in a dry area. Any moisture in the pellets can compromise ignition and quality of
smoke flavour.
• How do I dispose of burnt pellets after a cook cycle?
Pellets may continue to burn after cook time is complete. Do not touch or remove the smoke box
until the grill has stopped smoking, pellets have completely burnt out and the smoke box has
cooled. Then, remove the smoke box and safely discard cooled ash contents.
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• Can I use oils to cook in my oven at high temperatures?
Use the recommended fats/oils below sparingly, only use the "Not Recommended fat/oils" when
called out in Ninja recipe (refer to "Best Practices when Cooking Above 260°C" for approved fats/
oils included in packaging).
• How do I avoid fire in my oven while batch cooking at high temperatures?
Remember to empty the fat/oil from the roasting tin preventing spill over. Ensure tin is washed
thoroughly before each use. This will prevent grease from burning and causing smoke.
• How do I avoid flare-up from opening the oven?
When cooking at high heat temperatures, specifically when searing foods, open the door slowly and
at an arm's length distance. Remember to empty the fat/oil from the bake tray preventing spillover.
This will help prevent billowing smoke and flare-ups.
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
SMOKER, DEHYDRATE, WARM No preheat.
If adding Woodfire Flavour, ignition time will add an additional 3-4 minutes.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
If using an extension cord, ensure it is suitable for use outdoors with outdoor appliances. Using the
incorrect cord could lead to the cord overheating, melting and/or a drop in voltage.
While preheating is strongly recommended for best results, you can skip it by pressing and holding
the START/STOP button for 3 seconds. "ADD FOOD" will flash across the screen. Open the lid and
place ingredients in unit. Once the lid is closed, cooking will begin and the timer will start counting
down.
• Can I turn off Woodfire Flavour?
If you pressed Woodfire Flavour and already started your cooking function by pressing START,
you can press the Woodfire Flavour button again to turn it off if the ignition cycle is less than 75%
complete (indicated by the progress bar on the display screen). If pellets have fully ignited and
the grill has transitioned to the preheat cycle (indicated on the display screen), you cannot turn
Woodfire Flavour off.
• Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add more pellets once the first batch has fully burned.
Press and hold the Woodfire Flavour button for 4 seconds to ignite new full box of pellets. If running
back-to-back smoking sessions, we recommend refilling the smoke box using the pellet scoop when
half the pellets have burned. DO NOT refill more than 2 times. DO NOT re-ignite pellets.
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