When to Call a Service Agent
If a "U" or "F" Appears In The Display
Start all over again after checking the contents when the following display appears. Display disappears
when Stop/Reset pad is pressed.
Display
U40
Displayed when the temperature of the electrical components
is high.
U41
O
O
U43
Displayed while exchanging data with the USB memory stick,
when the USB memory stick has not been inserted, or the
main unit has not recognized the USB memory stick.
O
U140
Displayed when the data have not been written to the USB
memory stick.
U141
O
Displayed when the data have not been written to the USB
U142
memory stick due to insufficient storage space.
O
Displayed when the data have not been read from the USB
U143
memory stick.
O
The touch screen is touched for a while.
U88
O
O
If the "F" code does not disappear even after pressing the Stop/
Reset pad, pull out the plug and then plug it in again after
5 seconds.
F
F30
code e.g.
etc.
The oven is faulty if the "F" code still appears.
Contact the dealer or a service agent. (p.55)
We do not guarantee the behaviour of all commercially available USB memory sticks.
O
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Cause
Are you heating the oven without any food in it?
Are you heating a small amount of food or an amount outside
that specified?
Increase the amount of food and heat it.
Insert the USB memory stick.
• Are you using an unsupported file system (e.g. NTFS)?
Use a USB memory stick formatted with FAT32.
• Are you connecting to the main unit via a relay/conversion
adapter such as a USB hub?
Insert the USB memory stick directly in the USB port.
Check the USB memory stick.
• Is the USB memory stick configured as read-only or password-
locked?
Use a USB memory stick with free storage space.
Check the USB memory stick.
• Is the USB memory stick password-locked?
Has the screen been touched for 25 seconds or more?
Is there any dirt stuck on the screen?
If There Is Damage To The Oven
Contact a service agent immediately if you find damage to the supply cord, control panel, cavity, accessories,
or the door. It is best not to use the oven again until you have ascertained from the service agent that it is safe
to do so. Remember to give the service agent as much information as possible. See "Contacting A Service
Agent" below.
If The Oven Is Not Working
If you find the oven is not working, follow these points before contacting a service agent. Check:
1. The oven door is closed.
2. The required function(s) have been set correctly and the Start pad pressed. (pp.22–49)
3. The memory lock has not been activated or deactivated against your requirements.
4. The oven is connected to a 16 amp outlet and the supply is operational. Try another power point, there
maybe a problem with the outlet or even a total power failure.
5. The oven is not connected to the electrical supply by means of an adaptor or extension cable.
6. The air vents are not blocked. If they are, unblock them, leave the oven for 15 minutes and then try again.
7. The "Troubleshooting" and "Common Queries" section on pp.52–53.
If the oven is still not operational, contact your service agent with all your details. See "Contacting A Service
Agent" below.
Contacting A Service Agent
When contacting a service agent always remember to state clearly the following information:
1. The address and name, if applicable, of the site where the oven is situated.
2. The telephone number of that site.
3. A contact name at that site.
4. The model number and serial number of the oven; these numbers can be found on the left side of the oven.
5. The problem with the oven, including the Failure Code number.
6. If known, from where and when the oven was purchased.
7. When the site will be open for an engineer to visit.
Copyrights
Q Software
This product contains the following software.
(1) Software developed by Panasonic Corporation (below, "Panasonic") or for Panasonic.
(2) Third party software licensed by Panasonic.
(3) Open source software licensed under the terms.
In the case of software classified under (3) above, these are distributed under the expectation that they will be
useful on their own, but we provide absolutely no warranty including no implied warranties concerning "product
fitness" or "suitability for a particular purpose".
For the latest information, consult the Panasonic website.
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