Troubleshooting; Troubleshooting Table - Interacoustics Virtual SVV Manual De Instrucciones

Virtual SVV™ Instructions for Use
7

Troubleshooting

Troubleshooting table

Problem Possible Cause
Communication Timeout
between base
Battery low
station and
handheld remote is
interrupted
Poor wireless
transmission
Connection to Base Station not
device cannot be connected to PC
established
Handheld remote not
activated
Battery low
Poor wireless
transmission
Error while reading Base station not
the calibration connected
parameters!
Handheld remote not
Error while reading
activated
the serial number!
Battery low
Error while
requesting system
state!
The state of the
luminous line could
not be set!
The measurement Poor wireless
could not be started. transmission
Please check the
connection.
You have no valid License invalid
license for this
software version.
Please contact your
distributor.
The serial number of License invalid
the connected
Virtual SVV™ No license in the folder
system does not "License" in the Virtual
match your license SVV™ installation
directory that matches to
your serial number
The data could not Another process is
be exported accessing the SVV data
– US
Solution
Switch on handheld remote
Insert handheld remote in cradle on base station.
Recharged when yellow LED extinguishes
Check for free "line-of-sight" between handheld remote
and base station.
Alter the position of patient and/or base station.
Check USB connection
Switch on handheld remote
Insert handheld remote in cradle on base station.
Recharged when yellow LED extinguishes.
Check for free "line-of-sight" between handheld remote
and base station.
Check USB connection
Switch on handheld remote
Insert handheld remote in cradle on base station.
Recharged when yellow LED extinguishes.
Check for free "line-of-sight" between handheld remote
and base station
Your license does not match your software. Please
uninstall the current Virtual SVV™ software and install
Virtual SVV™ from the included media and use the
license included.
Contact your distributor to obtain a valid license
If the valid license is available, copy this to the folder
"License" in the Virtual SVV™ installation directory
Contact your distributor to obtain a valid license
Determine which program is accessing the data.
Terminate this program.
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