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then transferred by hanging up, the delay timer is restarted and the welcome
announcement is played to the caller from the beginning.
• Callers routed from the Auto Attendant to a CDE call number via voice mail can
also be connected with the announcement service.
Other properties
The system has three (Aastra 415/430) or six (Aastra 470) parallel voice channels.
• If another call occurs during a welcome announcement, the second call is swit-
ched to announcement service via a second channel once the delay has expired.
• If all channels are busy, the next caller is put on a hold position. He will obtain
the ring-back tone until a channel once again becomes free or until he can be
synchronised with the start of a current welcome announcement.
• If an endless loop is defined for a welcome announcement, callers on several vo-
ice channels can be synchronized with the same announcement text on the
same channel. This frees us channels for new callers. The requirement is that the
pauses of the same welcome announcement overlap chronologically during the
playback.
The announcement service is also available in the following cases:
• If the external call's destination is a PISN user in a QSIG network who has activa-
ted the announcement service locally in his node.
• If an internal user has forwarded to a PISN user in a QSIG network who has acti-
vated the announcement service locally in his node.
The call routing, the delay setting, the definition of the welcome announcements
and their assignment to the switch positions in the call distribution elements can
only be carried out by the Installer in the system configuration.
Recording announcements
Announcements can be recorded either with a phone or via an audio device con-
nected to the audio input (Aastra 415/430) or an FXS interface in the
source
(Aastra 470 mode). The recordings made in this way are stored as audio files
in the file system of the communication server. It is also possible to record announ-
cements with a PC, store it as a wave file, and then upload it on to the communica-
tion server.
Recording with a phone or audio equipment:
506
Funciones y prestaciones del sistema a partir de R2.1
External audio
syd-0370/1.2 – R2.1 – 07.2012
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