Frequently Asked Questions (Faq's) - TV Ears 2.3 Manual Del Usuario

Ordering Additional Accessories &
Replacement Parts
Items can be purchased online, by telephone, or purchased
by visiting an Authorized TV Ears dealer.
• Online: www.tvears.com
• Telephone:
Call Customer Service:
US: 1-866-611-9934
Canada: 1-800-263-4864
European: 00353-61-77-0807
UK: 0844-202-4000
US Corporate Office Toll Free: 1-888-883-3277
Monday - Friday 7:00AM - 4:00PM PST
•Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears
website at www.tvears.com. Please call the dealer
to confirm the desired item is in stock.
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Frequently Asked Questions
1. How do TV Ears work?
TV Ears has 5 infrared lights on the front of the transmitter, which sends an
infrared signal to the receiver in the front of the headset.
2. Why is the sound so clear?
TV Ears Voice Clarification Circuitry takes the sound of the television and
enhances the speech frequencies above the background noise, so the dialog
is more clear.
3. Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume to work
independently from one another. Some televisions have to be manually
switched from the "Variable" audio setting to the "Fixed" audio setting by
using your TV menu. Not all TVs have the ability to switch from a variable to a
fixed audio out (consult your television manual or manufacturer). When the
TV is set to a "Variable" audio out setting, the volume of the TV Ears headset
will be the same volume as the TV.
4. Why do I hear a television station when I'm watching a DVD/video?
When the audio cord is plugged into the analog (RCA) audio out port of a cable or
satellite box AND an analog (RCA) audio out port of a DVD player or VCR, you
must turn off whichever device is not in use. Turn off the cable/satellite box
when watching a DVD or video. Turn off the DVD/VCR player when watching TV.
5. How do I charge the headset?
Turn the headset off and gently place into the charging cradle of the
transmitter. Be sure the charging light on the front of the transmitter
illuminates. See Step 3 of Installation.
6. How do I know the headset is charging?
The charging light will be green when the headset is placed in the front
charging cradle of the transmitter and red if the headset is placed in the
rear - charging cradle of the transmitter. If there are two headsets charging at
the same time, the light will appear amber.
7. Will the lights change colors once the headset is fully charged?
No, the charging light will remain a constant color as long as a headset is
placed in the charging cradle. We recommend keeping the headset in the
charging cradle when not in use, for safekeeping.
(FAQ's)
FAQ's continued on next page
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