Troubleshooting Guide - TV Ears 2.3 Manual Del Usuario

Frequently Asked Questions
(FAQ's)
8. Why is the charging light off?
A headset must be in the charging cradle of the transmitter in order for the
charging light to illuminate. Once the headset is removed from the
transmitter, the charging light will no longer be illuminated. If the charging
light does not illuminate when the headset is in either charging cradle, pick
up the headset and replace it in the charging cradle (it should rock into place).
Ensure the transmitter is receiving power. Check that the charging posts in the
cradle are positioned straight up.
9. Can I over charge the headset/battery?
No, the battery will not over charge if left in the charging cradle of the transmitter.
We recommend storing the headset in the charging cradle of the transmitter for
safekeeping and to ensure that the headset is always charged and ready for use.
10. What is the lifetime of the batteries?
The rechargeable battery is designed to last between 1-2 years depending on usage.
11. How do I get a new battery or ear tips?
TV Ears Replacement batteries and TV Ears Tips are sold through TV Ears
representatives.
• Online: www.tvears.com
• Call Customer Service:
US: 1-866-611-9934
Canada: 1-800-263-4864
European: 00353-61-77-0807
UK: 0844-202-4000
US Corporate Office Toll Free: 1-888-883-3277
Monday – Friday 7AM – 4PM PST
• Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website
at www.tvears.com. Please call the dealer to confirm the
desired item is in stock.
12. What does 2.3MHz mean?
2.3MHz is the frequency of the infrared signal that is sent by the transmitter to
the headset. Infrared signals are invisible light signals and are not disturbed
by electrical storms.
For additional technical questions, consult our troubleshooting guide on the
next page.
If you have further questions please call one of the customer service numbers
or visit our website.
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Problem: Check the Following:
You hear static or • The audio cord is plugged into an analog (RCA)
interference audio OUT port on the TV, cable box, or satellite
box.
• The audio cord is NOT plugged into a digital
audio out port.
• The transmitter is plugged into a working power
outlet.
• The audio cord is plugged into the audio port of
the transmitter.
• The audio cord is plugged into the ports on the
TV and transmitter completely.
• The infrared lights of the transmitter are facing
the headset and are illuminated.
• The transmitter is 3-5 feet off the ground.
• Battery may need replacement if older than
1-2 years, depending on usage.
• TV Ears has more than one model. Be sure that
the headset model matches the transmitter
model. For example, you must use a 2.3 headset
with a 2.3 transmitter.
• Cover all large windows.
The lights on front of
• Cup your hand over the lights and see if 5
transmitter do not light infrared lights are glowing red.
up (infrared diodes are • AC power adapter is completely plugged into
difficult to see in day the power outlet and 12V port on back of the
light). transmitter.
• Remove and replace headset to realign in the
The charging light does
charging cradle.
not come on when
• Use your fingertips to gently rock the headset
headset is in the cradle.
right to left, making sure the headset is sitting
Note: The light will be
properly in the charging cradle.
green if the headset is in
• AC power adapter is completely plugged into
the front charging cradle
the power outlet and 12V port on back of the
and red if the headset is in
transmitter.
the back charging cradle.
Troubleshooting
Guide
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