6. Trouble shooting
If problems occur with the system, please use this trouble shooting guide to identify the cause
and correct the error.
Problem
No live image on
the left side of the
screen but User
Interface is present
on the display or
the image shown to
the left is frozen.
Low picture quality.
Absent or reduced
suction capability
or difficulty in
inserting endoscop-
ic accessory through
the working chan-
nel.
12
Possible cause
The endoscope not
connected to the dis-
playing unit.
The displaying unit
and the endoscope
have communication
problems.
The endoscope
is damaged.
A recorded image is
shown in the yellow
file management tab.
Blood, saliva etc. on
the lens (distal tip).
Working channel
blocked.
Suction pump is
not turned on or
not connected.
Suction button
is damaged.
Endoscopic accessory
inserted in working
channel
(applicable
if suction is absent
or reduced).
Bending section not
in neutral position.
Soft endoscopic
accessory difficult to
pass through working
channel port.
Recommended action
Connect an endoscope to the blue port
on a displaying unit.
Restart the displaying unit by pressing
the power button for at least 2 seconds.
When the displaying unit is off restart
by pressing power button once more.
Replace the endoscope with a new one.
Return to live image by pressing the blue
live image tab or restart the displaying
unit by pressing the power button for
at least 2 seconds. When the displaying
unit is off restart by pressing power
button once more.
Gently rub the distal tip against the
mucosa. If the lens cannot be cleaned
this way remove the endoscope and
wipe the lens with sterile gauze.
Clean the working channel using a
cleaning brush or flush the working
channel with sterile saline using a
syringe. Do not operate the suction
valve when instilling fluids.
Turn the pump on and check the suction
line connection.
Prepare a new endoscope.
Remove endoscopic accessory.
Check that the accessory used is of
the recommended size.
Move bending section into
neutral position.
Use the enclosed introducer.