Trouble Shooting - BWT A6X Instrucciones De Montaje Y Uso

Issues Root causes
The displays shows
There is not enough salt left in the tank OR
alternative CHECK and
The device detects a regeneration flaw.
SALT
The seasonal time change has not been done
The recorded time is
OR A power cut occurred and the data reco-
wrong.
very did not work (battery KO).
The power is off OR There is an electric or
No display
electronic failure.
The device is regenerating (which means
Water flow through the
that there is no problem) OR The internal
evacuation tube (8)
components meet a failure.
Water overflow from The brining chain does not properly close
the salt tank (10) or leaks.
The water delivered by
the device does no lon- Many possible root causes. Step through all
ger look softened (lime the checks on next column.
scale coming back, etc.)
The connection to the
No recognized signal between softener and
Best Water Home app
smartphone
cannot be established.
INSTALLING THE APPLICATION
1. Download the "Best Water Home" application and check that all smartphone updates are done.
2. Open an account by following the instructions.
3. Select the softener from the lists of devices with or without code.
4. Activate the smartphone's Bluetooth.
5. Start synchronisation in the direct vicinity of the softener in use.
6. After a few seconds of synchronization, the application is connected to the softener. The data refresh displays the salt level and water
consumption.
UPDATING THE SALT LEVEL
After each salt recharge, press the SEL/SALT button of the softener for 5 seconds. The word "LEVEL" appears on the softener display. Use the up and
down arrows to select the salt level reached in the salt tank of the softener as indicated on the scale in the tank well.
Start the synchronization on the application: the salt level is up to date!
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TROUBLE SHOOTING

How to fix
Refill the tank with salt.
If it does not look to need refill, contact the technical service.
Reset the timing (see chapter SETTING).
If the problem comes up again, contact the technical service.
Check the power outlet where the device is plugged.
If the power outlet works, contact the technical service.
Check that the device displays REGE 1, REGE 2 or REGE 3.
If not, contact the technical service.
Check the connection between the bring tube (9) and the brine valve (5).
If the problem remains, contact the technical service.
Measure the residual hardness once first, then after each of the following
steps until the result is OK.
Check that the bypass is open to direct the water to the softener. If not,
change its position.
Check that there is still salt in the tank. If not, refill it.
Check if the type of salt is well selected in the programming.
Check that the filter element is not clogged. If so replace it.
Go again through the blending procedure (see chapter COMMISSIONING)
If the problem remains, contact the technical service.
Check the connectivity activation on the smartphone.
Use a compatible smartphone running a recent version of Android or iOs.
Make the 1st connection within 70cm of the softener head.
For the following ones, the distance depends on the environment, but
can exceed 12m.
Connect only one device at a time to the softener.
Activate "Disconnect my softener" before trying again.
If the problem persists after 5 attempts, contact customer service.
APPLICATION USAGE
Code P0011144GR - Rev 16 - 04/01/2022