Publicidad
Idiomas disponibles
Idiomas disponibles
USING THE SHARK® AI ULTRA 2-IN-1 ROBOT
Please visit sharkclean.com/app or visit SharkClean on YouTube for troubleshooting videos.
USING THE SHARKCLEAN® APP AND VOICE CONTROLS
Get the most out of your robot with these app features:
• Recharge and Resume
Enable this feature to handle multi-room cleaning
in larger homes. The robot will return to the base,
recharge, and can pick up where it left off.
• UltraClean: Targeted deep cleaning for a specific
room or single spot.
• No-Go Zones
Use the no-go zones in the app to keep your robot
out of the areas you would like it to avoid.
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit sharkclean.com/app for setup instructions which include how to enable Shark Skill for Amazon Alexa
and using with Google Assistant.
Google Assistant:
"OK Google, tell Shark to start cleaning."
"OK Google, tell Shark to pause my robot."
" OK Google, tell Shark to send my robot to
the dock."
WI-FI TROUBLESHOOTING
• To use the app, your phone must be connected to
a 2.4 GHz network. The app will only work on a
2.4 GHz network.
• Typical home Wi-Fi networks support both 2.4 GHz
and 5 GHz.
• Do not use a VPN or a proxy server.
• Make sure Wi-Fi isolation is turned off on the
router.
• Questions? Steps if You're Stuck:
Having trouble connecting to your robot?
For how-to videos, FAQs, troubleshooting, and tips
& tricks visit: sharkclean.eu.
ERROR CODE
! (RED) + Wi-Fi indicator (RED Flashing)
! (Flashing red) + Wi-Fi (RED)
! + Wi-Fi (Flashing RED at the same time)
s h a r kc l e a n . e u
• Scheduling
Set up whole-home cleanings for any time,
any day.
• Control From Anywhere
Wherever you are, you're in control of your robot.
• Cleaning Reports
Each time your robot cleans, your app will generate
a cleaning report. Search for SharkClean in the app
store and download the app to your smartphone.
• Carpet Zone
Once your robot has mapped your home, set up
Carpet Zones in the app to identify areas of your
carpeted floors you do not want your robot to
mop.
Amazon Alexa:
"Alexa, tell Shark to start cleaning."
"Alexa, tell Shark to pause my robot."
" Alexa, tell Shark to send my robot to
the dock."
CAN'T CONNECT?
Restart your phone
Turn off phone, wait a few minutes, then turn it back
on and connect to Wi-Fi.
Reboot your robot
• Make sure the power switch on the back of the
BASE is in the ON position.
• Take robot off base and press and hold the
DOCK button on the robot for 5-7 seconds to
turn off power. Place the robot back on the base
to power back on.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
PROBLEM
Wrong password for Wi-Fi
SSID cannot be found, try connecting again
Cannot connect to Wi-Fi
WI-FI TROUBLESHOOTING
How do I use my robot with Amazon Alexa?
Open the Amazon Alexa app, go to the menu and select Skills. Or go to the Alexa Skills store on the Amazon
website. Search for "Shark Skill". Select the Shark® Skill to open the detail page, then select the Enable Skill
option. Once enabled, you can ask Alexa to control your robot (i.e., "Alexa, tell Shark® to start cleaning").
How do I set up my robot with the Google Assistant on an Apple device?
1. Download, open, and sign in to the Google Assistant app. 2. Select the "Explore" icon. Search for "Shark" and
select "Try it." 3. To allow Google to link to your SharkClean® account, sign in to your SharkClean account. This
is the same account you used when setting up your Shark® robot in the SharkClean app. Select "Authorise" to
link your SharkClean account to the Google Assistant. To send your robot in to action, use the voice command,
"Google, tell Shark® to start cleaning."
How do I set up my robot with the Google Assistant on Android?
1. Download open, and sign in to the Google Assistant app. 2. Select the "Explore" icon. Search for "Shark"
and select "Link." 3. Sign in to your SharkClean account. This is the same account you used when setting up
your Shark® robot in the SharkClean app. To send your robot in to action, use the voice command, "Google, tell
Shark® to start cleaning."
What should I do if my Wi-Fi randomly disconnects?
Take the robot off the base and press and hold the DOCK button on the robot for 5-7 seconds to turn off
power. Place the robot back on the base to turn power back onto turn power back on. Turn off your phone.
Wait 30 seconds, then turn your phone back on. Open Wi-Fi settings on your phone, find the Shark® network,
and select Forget Network. Reopen SharkClean app and retry the connection process. It is normal for your
robot to temporarily lose connectivity when it goes under furniture or moves far from your router. Your Shark®
robot will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it off, wait 10 seconds, pow-
er the robot back on, and place it back on the base.
What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In
your phone's network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your
home network. Make sure to use the correct password. If you were able to connect to your home network,
proceed to the app setup process. We recommend that you use the eye icon when entering your password to
make sure it is correct. Turn off your router and wait 30 seconds. Turn your router back on. Check to make sure
your 2.4 GHz network is visible in your phone settings. Turn off the robot, then wait 10 seconds. Turn the robot
back on and wait for the voice prompt. Hard-close the app and restart the connection process on the robot. If
you cannot locate your Wi-Fi password, please contact your Internet service provider.
What should I do if my username or password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your password
correctly. Select the 'Forgot Password' option on the sign-in page. The automated system will email you a link
to reset your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com You can use the "Resend code" option to send the email again.
What should I do if there is an issue resetting password (did not receive the email or token
was invalid)?
Select the 'Forgot Password' option on the sign-in page. The automated system will email you a link to reset
your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com You can use the "Resend code" option to send the email again.
s h a r kc l e a n . e u
Publicidad
