REPLACEMENT PARTS
NOTE: To order replacement parts visit sharkclean.eu.
REPLACEMENT PARTS: ROBOT
Robot Filter
Self-Empty
Dust Bin
Side Brush
Brushroll Door
Note: Side brush design may vary
REPLACEMENT PARTS: MOPPING
Mop Pad
Vac & Mop 2-in-1
Dust Bin
REPLACEMENT PARTS: BASE
Base Dust Bin
Charging Base
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Brushroll
Battery
Base Pre-Motor
Base Post-Motor
Foam & Felt Filter
Filter
Kit
MAINTENANCE
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark® AI Ultra 2-in-1 Robot, see the error
code chart below:
ERROR CODE
CLEAN (RED) flashing + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) flashing + DOCK (WHITE) flashing
alternating
CLEAN (YELLOW)
SOLUTION
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
Robot dust bin has been removed and needs to be
reinserted.
Side brush is stuck. Remove any debris from around the side
brush.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Wheel motor encoder failure. Please turn the power off and
back on.
Blockage in brushroll. Remove any debris from around the
brushroll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate base. Please pick up your robot and place
it on the base.
Battery is critically low and needs recharging. If your robot
is unable to base, place the robot manually on the base.
Robot is stuck. Please move to a level surface.
Fluid reservoir of the Vac & Mop 2-in-1 Dust Bin is empty.
Refill before cleaning.
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