15.
Troubleshooting
If your Unifit is not working properly, please check the following:
Problem
No display
Low battery
display
Controls will not
work
No sensation
Intensity setting
returns to 0mA.
Warning icon is
flashing
If the above review has failed to resolve your problem, or to report unexpected operation or
events, or to provide feedback call TensCare or your local supplier or distributor (address
on back cover) for advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to assist
you with most issues you may have experienced, without the need to send your product
in for service.
Possible causes
Flat battery
Damaged battery
Low batteries
Keypad is locked
Intensity is not strong
enough
There is a connection
error leading to an
open-circuit.
Faulty pads or lead
wires.
EMS manual
mode WORK/REST
settings have been
adjusted outside the
recommened ratio.
Solution
Charge battery. See section 11
Contact supplier. There is no
maintenance or calibration other than
replacement of gel pads and battery
charging. Do not modify the device as
this may reduce safety or effectiveness.
Charge battery
If the lock icon is shown, press either of
the - buttons to unlock the device.
Increase the intensity until you feel a
strong but comfortable sensation.
Ensure the pads are correctly attached
to your body and lead wire inserted to
both the pads and device.
Try using the other lead wire or electrode
pads. If problem occurs, it may be
necessary to purchase replacements.
Continue treatment with caution
and stop if stimulation becomes
uncomfortable.
Manual programme settings can be
reset by pressing and holding the mode
and programme buttons simultaneously.
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