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Trouble Shooting
Problem
Food is not evenly smoked/
cooked
Controls not responsive
Visible smoke emitting from
appliance
No sound
Fan stops operating
Waste carrier won't insert into
smoker
Smoke chamber light is dim
Smoke chamber light won't
turn on
49-9000057 Rev. 1
Possible Solution(s)
• Avoid overloading the smoker with food or placing food items
too close together.
• Some foods may require flipping or rotating to ensure uniform
smoking or cooking.
• Check that the control lock is not enabled. See "Smoker
Settings Menu" section of this manual for details.
• Ensure the control panel is clean of grease, oil, or other soiling.
• Check that the smoker door is completely closed. If using the
temperature probe, ensure the cord is not caught in the door.
• Never unplug the smoker while in operation, as this will disable
the Active Smoke Filtering system..
• Check that the waste bin has been filled with fresh water and
that the waste carrier is fully inserted.
• Check that the pellet hopper door is completely closed.
• Check that the sound has not been disabled. Refer to the
"Smoker Settings Menu" section of this manual.
• The internal fan will turn on and off automatically depending on
the phase of smoking or cooking.
• The fan may continue to operate for up to 10 minutes after
smoking to ensure smoke has been cleared from the chamber.
NOTE: When the display shows "COOKING" or "KEEPING WARM",
the fan may turn off automatically.
• Check for obstructions behind the waste carrier.
• Check the orientation of the waste bin. The "MAX" and "MIN" fill
lines should be oriented towards the back of the smoker.
• Clean the glass light cover. See the "Care and Cleaning" section
of this manual for cleaning instructions.
• Bulb has failed. Replace bulb by following instructions found in
the "Care and Cleaning" section of this manual.
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