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Multimedia
Error messages when opening the camera
To use the camera, your device must have enough memory space free and its battery must
have a sufficient level of charge. If you get error messages when opening the camera, try the
following solutions:
• Charge the battery.
• Free up memory space by transferring files to a computer, or by deleting elements from
the device.
• Restart the device.
If the camera issues continue, contact the CROSSCALL Product Support service.
Low photo quality compared with preview
• The quality of your photos may vary depending on the environment (e.g. night).
• Check the resolution in the camera settings.
•
Reset the default settings for the Camera app. To do this, open the app Camera > Press on
the 3 lines in the upper-left of the app > Select restore default settings > OK
Error messages when opening multimedia files
If you get error messages or if you can't open/view multimedia files on your device, try the
following solutions:
• Free up memory space by transferring files to a computer, or by deleting elements from
the device.
• Make sure that the audio file isn't protected by digital rights (digital rights management). If
the file is protected by digital rights, you'll need a license or key to be able to open it.
• Make sure that the file formats are supported by the device. If a file format is not supported,
install an app which can open it. To confirm which file formats are compatible with
your device, you can head to the page for your device on crosscall.com and refer to the
"Specifications" table at the bottom of the page.
• Your device is compatible with photos and videos taken with this device. Photos and videos
taken with other devices may not display properly.
Storage
The data stored on the device has been lost
Always make copies of any important data stored on your device. Otherwise, you won't be able
to recover any corrupted or lost data. CROSSCALL may not be held liable for the loss of any data
stored on your device.
There isn't enough space in the device's memory
Delete any unnecessary data using the "Manage storage space" feature. To do this, go to
Settings
> Storage
You can also manually delete applications or files that aren't used to free up storage space.
Miscellaneous
The Bluetooth® isn't working properly
If you encounter any issues connecting with another Bluetooth® device, try the following
> Tap on "Manage storage space" and delete the files suggested.
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