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Troubleshooting
Printing a diagnostics page
Use the diagnostics page to view current printer settings, to help
troubleshoot printer problems, and to verify installation of optional
accessories, such as trays. The diagnostics page also contains a
log of recent events.
If you need to call HP, print the diagnostics page before calling.
To print a diagnostics page
Press and hold the Power button, press the Resume button four
times, and then release the Power button.
Problems printing an alignment page
Check the printer to ensure the following:
•
Power light is on and not blinking. When the printer is first
turned on, it takes approximately 45 seconds to warm up.
•
No printer lights are on or blinking and the printer is in the
Ready state. If lights are on or blinking, see "Printer lights
reference."
•
Power cord and other cables are working and firmly
connected to the printer.
•
All packing tapes and materials are removed from the printer.
•
Print cartridges are properly installed in the correct cradle.
The icon on the print cartridge should match the icon on the
cradle. Press down firmly on each one to ensure proper
contact. Ensure you have removed the tape from each print
cartridge.
•
Print cartridge latch and all covers are closed.
•
Rear access panel or optional automatic two-sided printing
accessory (duplex unit) is locked into place.
•
Media is loaded correctly in the tray and is not jammed in the
printer.
Problems installing software
Check the computer system
•
Make sure the computer meets the system requirements (see
the onscreen user's guide on the Starter CD).
Verify installation preliminaries
•
Before installing software on a Windows computer, ensure all
other programs are closed.
•
If the computer does not recognize the path to the CD drive
that you type, ensure you are specifying the correct drive
letter.
•
If the computer cannot recognize the Starter CD in the CD
drive, inspect the CD for damage. Also, you can download the
printer driver from http://www.hp.com/support/dj9800.
Reinstall the printer software
•
If you are using Windows and the computer cannot detect the
printer, run the Scrubber utility (located in the Utils\Scrubber
folder on the Starter CD) to perform a clean printer driver
uninstallation. Restart your computer, and re-install the printer
driver.
Problems connecting to a network
Note: After correcting any of the following, run the setup program
again.
General network troubleshooting
If you are unable to install the printer software, verify the following:
•
All cable connections to the computer and the printer are
secure.
•
The network is operational and the network hub is turned on.
•
All applications, including virus protection programs and
personal firewalls, are closed or disabled.
•
Make sure the printer is installed on the same subnet as the
computers that will be using the printer.
•
If the installation program cannot discover the printer, print the
diagnostics page and enter the IP address manually in the
installation program.
•
If you are using a computer running Windows, make sure that
the network ports created in the printer driver match the
printer IP address:
1 Print a diagnostics page.
2 From the Windows desktop, click Start, point to Settings,
and then select Printers or Printers and Faxes.
3 Right-click the printer icon, click Properties, and then click
the Ports tab.
4 Select the TCP/IP port for the printer, and then click
Configure Port.
5 Compare the IP address listed in the dialog box and make
sure it matches the IP address listed on the configuration
page. If the IP addresses are different, change the IP
address in the dialog box to match the address on the
configuration page.
6 Click OK twice to save the settings and close the dialog
boxes.
Problems connecting to a wired network
•
If the light on the network connector does not turn on, make
sure that all of the "General network troubleshooting"
conditions listed above are met.
•
Though it is not recommended that you assign the printer with
a static IP address, you might resolve some installation
problems (such as a conflict with a personal firewall) by doing
so. For more information, see the onscreen user's guide on
the starter CD.
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